Join the team at the iconic Bullring, Birmingham's premier shopping destination! We're seeking an Operations Coordinator to contribute to the success of this vibrant and dynamic retail environment. If you're passionate about retail and thrive in a fast-paced, customer-focused setting, we encourage you to apply.
The Operations Coordinator will assist the Operations Manager in the delivery of facilities services to occupiers in one of our managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.
Team Structure
The Operations Coordinator will seek direction from the Operations Manager, taking guidance as appropriate and will work closely with a number of teams, including the General Manager, FM teams, Supply Chain Management, Sustainability, and Surveying.
Key Responsibilities And Deliverables
* Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement).
* Assist in the delivery of operational initiatives across your Destination in close liaison with our service partners.
* Assist in the smooth transition of properties into management and ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective.
* Ensure that on-site management of the properties is undertaken in accordance with JLL's policies, processes, and procedures.
* Liaise with occupier representatives referring matters upwards only if they cannot be resolved at local level.
* Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s), in support of the OM(s) of any occupier matters that may influence property valuation/investment.
* Assist in the setting and controlling of service charge budgets, financial variance reporting, and reconciliation to agreed accounting practices.
* Support with financial systems, including Proactis and client accounting.
* Assist in the procurement of all supplies and services at the property in accordance with JLL's PAM procurement program.
* Assist the Destination's ESG activities.
* Assist in the management of the building's plant and equipment.
* Assist in the implementation of minor works.
* Help prepare site regulations and issue permits to work for all contractor activities on site.
* Maintain, test, and implement disaster planning procedures to cover all emergencies.
* Establish and maintain proper site records in accordance with best practice rules.
* Assist in the development and maintenance of occupier handbooks.
* Assist in the monitoring of vacant/void property in conjunction with the client's insurance policy.
* Duty management responsibilities, where required.
Required Qualifications, Skills And Experience
* Commercial acumen.
* IOSH Managing Safely.
* Stakeholder management skills and an ability to understand business ideas.
* Previous experience working for a company within the property industry or from a similar business line, with client-facing experience or from a corporate FM background.
* Supportive in driving operational business change and improvements.
* IWFM / BIFM qualification and or similar in facilities operational management.
* Prior experience as operations manager or team leader.
* Strong organisation skills and excellent communication skills, both verbal and written.
* Driven to achieve results.
* Knowledge of safety, quality, and cost risks.
This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.
JLL is an equal opportunities employer and welcomes applications from all qualified candidates.
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