Job Description
Excited to grow your career?
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the Role
Join us as Helpdesk Support & Services Manager and take the reins in shaping the future of our contact centre. You'll be at the heart of driving operational frameworks, continuous improvement, and colleague development through our Performance Academy. This is your chance to champion best-practice models, elevate client experiences, and foster a culture of innovation powered by data-driven insights and collaboration. If you're passionate about making a real impact and leading change, this is the role for you.
What you'll be doing
1. Develop and maintain our contact centre operating frameworks to ensure consistency, compliance, and alignment with business objectives.
2. Lead continuous improvement initiatives by identifying opportunities, implementing solutions, and measuring impact on client experience and efficiency.
3. Own and evolve the Performance Academy, ensuring robust t...