> Description Employer description: Bates IT supplies information technology solutions and network support, crucial to maintaining a competitive edge. Collaborating with Bates Connect engages a range of services within data infrastructure and communications systems, ensuring flexibility throughout. The successful apprentice will be working at 2-3 different sites across a week: 1 st Floor, Side B, Maple House, 149 Tottenham Court Road, W1T 7NF Barnet Enfield and Harringay Mental Health Trust, Block B2, St. Ann's Hospital, St Ann's Rd, London, N15 3TH West Hertfordshire Teaching Hospitals NHS Trust, Trust Offices, Watford General Hospital, Vicarage Road, Watford, Hertfordshire, WD18 0HB Responsibilities: To provide technical advice, and to work closely with colleagues to maintain agreed service levels To implement and work on specific IT projects as required Provide onsite and face to face ICT support to customer organisations Provide Service Desk support / cover as required To provide support for the Client Manager in times of absence To help maintain operational procedures and system documentation Deliver to deadlines Diagnosing and resolving technical faults accurately Ghosting and deploying desktop images Required skills: Willing to go the extra mile Positive mental attitude Works well in a team Ability to work alone Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5.30pm Benefits: Coffee machine Team outings Pension Causal wear Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.