Overview
We believe great outcomes begin with great people. Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Client Accounts Assistant. This is a full-time, permanent position based in Manchester. You'll enjoy a standard work week of Monday to Friday, with no weekend work. The salary ranges up to £26,000.
Responsibilities
* Receipting rental payments to our system.
* Processing deposit returns to tenants.
* Account reconciliation and bookkeeping.
* Facilitating quarterly NRL Tax payments to HMRC.
* Bookkeeping and recording NRL landlords.
* Managing and submitting portfolio landlord reports.
* Ensuring building insurances are recorded correctly and facilitating payments to insurance brokers.
* Managing service charge payments on behalf of the landlords.
* Responding to all landlord queries for our South Manchester portfolio.
* Liaising with other departments within Property Management and the wider company with regard to the client account.
* Liaising with Government Deposit Schemes and the Client Account Manager to add and release deposits correctly.
* Ensuring information required from tenants, landlords and outside agencies is detailed accurately on relevant database systems.
* Assisting with other areas of the Property Management Department as the business requires.
Qualifications
* Excellent Customer Service Skills
* Articulate thinker
* Great Communicator
* Word & Excel proficient
Benefits
* Smart spending app with discounts at over 900 retailers and a wellbeing centre with resources to help you stay active, eat healthier, improve your financial wellbeing, and master your mental health.
* Employee Assistance Programme offering free counselling support sessions.
* Annual leave purchase scheme (buy up to 5 extra days).
* Smart Tech Scheme for gadgets and appliances.
* Cycle2Work Scheme to reduce carbon footprint.
* Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
* Competitive base pay plus incentivised commission and performance bonuses for most roles.
* Length-of-service celebrations.
* Pension planning and company pension scheme.
* Support for professional development and funding for qualifications.
* Company socials and team events.
We’re excited to offer these amazing benefits to our hardworking teams. Thornley Groves values diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
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