Anna's Coffee House & Kitchen - 227 Lower Addiscombe Road, CR0 6RB
As a barista on our family run speciality coffee shop, you are not just preparing drinks. You are the face of our business, the start of someone's day. We are looking for someone who brings warmth, personality and professionalism to every shift and who takes pride in both craft and community.
WHAT WE ARE LOOKING FOR IN YOU
-A naturally friendly, warm and talkative personality
-strong communication skills and emotional intelligence
-willingness to learn about speciality coffee and refine your skills
-pervious cafe or hospitality experience is a plus but we are happy to train the right person
-a love for talking to people, good food & coffee and creating great vibes
CUSTOMER SERVICE
-you are friendly, confident and naturally welcoming ,greet every customer with a warm smile and friendly energy. When you say hello make costumers feel seen and heard.
-you enjoy conversation and create a space where regulars return because of the way you made them feel
-you understand how to balance fast service with real connection
-build genuine rapport with regulars and new visitors alike.
-engage in light, welcoming conversations to create a relaxed environment.
-handle customer feedback professionally and with empathy .
-remember customer names and favourite/regular orders when possible.
-take orders confidently and handle payments accurately
COFFEE PREPARTION & BEVERAGES
Knowing how to prepare espresso based drinks to speciality standards (calibrating grind, dial in, tamping, extraction, milk steaming)
Know your beans: origin, tasting notes and roast level
Maintain grinder calibration and espressso machine cleanliness throughtout the day.
UPSELLING & PRODUCT KNOWNLEDGE - UNDERSTANDING THE CUSTOMERS MOOD & INTENT
Listen carefully to cues: Are they in a rush, chatty, curious or hungry ?
Recommended add ons such as non dairy milks, extra shots, syrups or food pairings
Proactively recommend pastries, retail coffee or drink upgrades based on customer prefence.
Learn flavour profiles, bean origins and seasonal items and confidently describe them.
Encourage costumers to try new things through tasting or limited free offers
DAILY SHOP OPERATIONS
-Open and close the shop efficiently, folling prep and cleaning checklists.
-Keep the cafe tidy, well stocked and looking beautiful
-Keep customer seating and service tidy, safe & welcoming.
-Restock coffee beans, milk, condiments and other supplies as needed.
-Maintain hygienic practices at all times (including personal hygiene and food safety)
-You consistently maintain a clean and organised workstation, whether you are behind the machine, at the counter or handling dishes
-You understand and follow hygiene practices (washing hands, sanitising surfaces, prper food handling) without needing to be reminded
-You alwasy leave the coffee machine and bar tidy at the end of the shift, and you jump in to clean up even when its not "your mess"
* You treat the cafe like your home, from polishing glassware to folding cloths properly.
TEAM & CULTURE
-Work closely with other staff (including family) to support each other throughout shifts
-Communicate openly about stock needs, customer feedback or team tasks
-Contribute to a positive, respectful environment, bring energy and humour to the team.
-Be flexible and jump in to help wherever needed (kitchen, floor, dishwashing, restocking)
-Can stay cool under pressure, know hoe to move quickly without sacrificing quality or cleanliness.
-You are reliable and you show up on time. You are ready to work and your team knows they can count on you
Looking forward to hearing from you,
Anna & Team
Job Type: Part-time
Pay: £12.25-£14.00 per hour
Benefits:
* Flexitime
Work Location: In person