Overview
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff
* Free health club membership (T&Cs apply)
* Discounts across golf including membership, guest rates, green fees, buggies and clothing
* Discounts across The QHotels Collection
* Family & Friends discounts in hotels across The QHotels Collection
* Support with training & professional qualifications, including course fees
* Various learning & development available
* Access to an Employee Assistance Program – Hospitality Action
* Refer a friend scheme
* FREE parking
* AND……much, much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and perform general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
* Passion for customer service
* Have worked in a customer facing role
* Conflict resolution experience
* Ability to work under pressure and multi-task
* Strong time management and organisational skills
Curious to find out more?
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
#J-18808-Ljbffr