Job Description The post holder will support the Mediation Coordinator in delivering an independent and impartial community mediation service. This includes directly providing mediation and conflict coaching, carrying out administrative responsibilities, and working collaboratively with community-based multi‑agency partners. You will be part of a small, supportive team - passionate about the potential of mediation and committed to helping as many people as possible in ways that best meet their needs. You will: Deliver mediation and conflict coaching to local communities as a means of resolving disputes and supporting individuals experiencing conflict Conduct thorough assessments of disputes to understand underlying issues and support people to find appropriate and realistic resolutions and coping strategies Keep records in compliance with our organisational needs, maintaining confidentiality and sharing appropriate information with referrers in line with our code of practice. Have regular supervision meetings with the Mediation Coordinator Collect feedback on our service to help us evaluate and demonstrate our impact Participate in training opportunities and organisational events Promote the ethos and values of the Community Mediation Service by highlighting the benefits of mediation, supporting referring agencies to engage with the service, and working with partners including police, local authorities and housing associations. Understand your safeguarding responsibilities and use sound judgement to assess risk and identify issues requiring escalation, following internal and external safeguarding procedures. Live in Norfolk or Suffolk and be able to travel to the areas the service covers Click here to see the full job description