Deputy Care Operations Manager – Full Time (46.25
hours/week)
Location: Burnett Business Park Gypsy Lane,
Keynsham, BS31 2ED,
Reports To: Area Care Operations Manager (ACOM)
Job Type: Full-time
Shift Pattern: 4 on / 4 off (alternating between 4 days and 4
nights – 12-hour shifts)
Pay: Blended rate of £14.09 p/h (Annual
Remuneration to start from £33,896.20 based on expected hours
-----------------------------------
If you're an experienced leader in healthcare or secure
services, this is your opportunity to step into a meaningful management role
with purpose.
At Secure Care UK, we don’t just transport
patients—we care for them through some of the most challenging moments in their
lives. As a Deputy Care Operations Manager (DCOM), you will
support, mentor, and lead teams to deliver safe, respectful, and person-centred
mental health transport services. You’ll act as a role model for quality care,
manage operational performance, and ensure your team embodies the values that
set us apart.
We’re looking for passionate individuals with strong
leadership skills, calm under pressure, and committed to making a positive
difference.
This is a highly unpredictable and emotionally demanding
role, often supporting individuals in distress or crisis. Candidates must
demonstrate compassion, patience, and emotional resilience. You will need to
manage sensitive and sometimes distressing information, adapt quickly to
changing situations, and maintain professionalism in high-pressure
environments. In return, you will be part of a supportive and inclusive team
making a meaningful difference every day.
-----------------------------------
? What You’ll Be Doing
You will support a wide range of transport needs involving
individuals detained under the Mental Health Act, including:
* Hospital
transfers, court or prison escorts, and medical appointments
* House
extractions under Section 135, working with police and mental health
professionals to move individuals from their home to a place of safety
* Community
assessments, supporting local authority mental health reviews in
people’s homes
* Bed
watch services, supervising and supporting admitted patients during
hospital stays
* Suite
work, caring for patients held in psychiatric suites under Section 136
or 135, often for up to 24–36 hours
You’ll work in crews of two or more, rotating between driving, escorting,
and supervising patients, using secure, specially-adapted vehicles
(under 3.5 tonnes or larger Safe Area Vehicles for complex cases).
This isn’t just a driving job—it’s about accompanying
patients with care, dignity, and compassion through their most difficult
transitions.
As a Deputy Care Operations Manager, you’ll also be
responsible for:
* Leading
and coaching teams to deliver safe, effective care
* Monitoring
compliance with health & safety and company protocols
* Managing
rotas, vehicle readiness, and resource allocation
* Supporting
recruitment, onboarding, and retention of staff
* Acting
as the first point of contact for operational escalations
* Ensuring
accurate use of electronic systems and data reporting
* Promoting
a positive team culture through regular communication and support
* Contributing
to business development and building client relationships
* Working
collaboratively with other departments for service delivery
-----------------------------------
? Requirements
* Full
UK Manual Driving License (Required)
* Enhanced
DBS within the last 3 years (Preferred)
* At
least 12 months’ driving experience (Preferred)
* Prior
leadership or supervisory experience in healthcare, security, emergency
services, or a related field
* Strong
communication and coaching skills
* Calm
under pressure and passionate about quality patient care
* Confident
using IT systems for scheduling, reporting, and communication
-----------------------------------
? Who We Are
Secure Care UK was founded in 2013 in response
to a growing need for safe, compassionate mental health transport. We are proud
to be the first and only secure transport provider in the UK meeting Restraint
Reduction Network (RRN) standards. With operations spanning the UK and
some international services, we work with NHS trusts, local authorities, and
private care settings to deliver essential support every day.
Our values are at the heart of what we do:
Patient First | Respect | Openness | Unity | Determination
-----------------------------------
? What We Offer
Training & Development
* Full
induction including de-escalation, physical intervention, handcuff
training, and First Aid
* Specialist
training, NVQ Diplomas, and mentoring programmes
* Leadership
development and career progression opportunities
Benefits
* Company
pension
* Cycle-to-work
scheme
* Refer-a-friend
bonus
* Health
Care Cash Plan (after 6 months)
* Eligibility
for Blue Light Card
* Employee
Assistance Programme (from day one)
* Full
uniform and enhanced PPE
* Wagestream
financial wellbeing platform
* Additional
annual leave after 2 years of service
* Monthly
Care Awards and driver recognition schemes
* Suggestion
scheme with rewards for implemented ideas
-----------------------------------
? Pay Enhancements
* Overtime: £22.00
p/h
* Enhanced
pay of £1.20 p/h for Place of Safety and Bed Watch
* Additional
shift enhancement of £1.75 p/h for call-ins or extra
shifts
-----------------------------------
? Flexibility & Commitment
Due to the nature of our services, flexibility is essential.
While we operate on structured 4-on/4-off rotas, there may be occasions when
shift overruns or changes are necessary to meet patient needs. We appreciate
and support a responsive, team-first approach.
-----------------------------------
Ready to Make a Lasting Impact?
If you're passionate about supporting teams and patients,
ready to lead with integrity, and want to grow within a company that values its
people and purpose—apply today to begin your next chapter
with Secure Care UK.
#SCUKIndeed