Brief Description
The Operations and Customer Services function operates the railway day-to-day.It delivers train paths, timetabling and train movements to enable safe performance and meet the needs of our customers. The function owns and manages our business relationships with the passenger and freight operators and external commercial stakeholders. The functional customer focused organisation provides clear ownership of operating responsibilities for all customers and stakeholders. The area delivery units are the building blocks of engineering and operations excellence.
The Route Control centres are responsible for the direct management of incidents affecting the operational railway within the Route on a day to day basis.
About the role (External)
As part of the route control team, you'll support the monitoring of train services throughout the region, ensuring that trains run as close to real time as possible without compromising safety. If a situation arises you'll be supporting the management responsible for liaising and negotiating with train operating companies to regulate services, whilst trying to keep delays to a minimum, as well as communicating with other key Network Rail staff to ensure the service recovers as quickly as possible.You will be responsible for co-ordinating the process relating to infrastructure relating faults.
Do you have….?
·Experience of logistics or operations environment?
·Experience of strategic decision-making?
·Able to manage conflict, influence others and work under pressure?
·Knowledge of Network Rail and Train Operating Companies within the Route and the key aspects of their business?
·Knowledge of Train Operator performance regime and targets?
·Understanding of operational rules and regulations?
·Good geographical knowledge of the route?
·An appreciation of signalling, track and electrification disciplines
Are you….?
1. Driven and determined to continually strive for improvement?
2. Energetic and charismatic with the ability to engage customers?
3. Visionary, a strategist who thinks and operates proactively?