HEAD OF PRODUCT – NORTH AMERICA
CROYDON, SURREY – OFFICE BASED OR HYBRID (MIN 2 DAYS IN OFFICE)
FANTASTIC BASIC AND GREAT BENEFITS AND BONUS
Do you?
Do you have fantastic experience creating fantastic itineraries with North America at the core of your product experience? Are you equally comfortable shaping product strategy and owning commercial performance, from pricing and yield through to margin and customer satisfaction? Do you enjoy leading and developing high-performing product teams while building strong supplier partnerships and differentiated, customer-loved itineraries? Are you commercially sharp, data-driven, and confident making decisions that balance innovation, quality, and profitability? And most importantly, do you want to play a pivotal role in evolving a flagship long-haul portfolio within a purpose-led travel business that genuinely cares about the experiences it creates and the people behind them?
If this sounds like you, this Head of Product role could be an outstanding next step in your travel leadership career.
Our Customer:
Our customer is a well-established, highly respected escorted touring specialist with a loyal customer base and ambitious growth plans across long-haul travel.
Known for creating memorable, wish-list holidays, they are passionate about enriching lives through travel and continuously evolving their product to meet changing customer
expectations.
This role sits within the senior Product leadership team and plays a key role in shaping the future of their long-haul offering across North America, the Indian Subcontinent, and the Middle East.
In return, they offer a senior, high-impact role within a values-led business where product quality, collaboration, and long-term thinking genuinely matter.
Job Description:
* In this role you will take full ownership of the strategy, development, performance, and lifecycle management of a key long-haul escorted touring portfolio, ensuring strong commercial results and exceptional customer experiences.
* Define and deliver a market-leading product strategy using data, insight, and customer feedback
* Lead the development of innovative new tours, itineraries, and partnerships aligned to brand positioning
* Identify emerging trends, customer needs, and competitor activity to shape future product direction
* Own commercial performance, driving profitability, yield, and sales across your portfolio
* Work closely with Yield to set pricing strategies, forecast demand, and manage capacity
* Monitor and optimise KPIs including margins, load factors, and customer satisfaction
* Build and maintain strong relationships with suppliers, DMCs, and partners
* Negotiate contracts to improve margin while maintaining quality and service standards
* Collaborate closely with Commercial, Marketing, Operations, Contact Centre, and Customer teams
* Brief internal teams on USPs, messaging, and product knowledge to support campaigns and sales
* Lead, inspire, and develop a small team of Product Managers and Executives
* Promote a culture of accountability, innovation, learning, and continuous improvement
Experience Required:
* Extensive proven experience in travel product management
* Strong North America product experience is essential
* Background in escorted touring is highly desirable
* Demonstrable commercial acumen with a history of delivering profitable growth
* Experience in product development, pricing, and supplier negotiations
* Strong leadership and people management skills
* Strategic thinker with the ability to manage detail
* Excellent understanding of worldwide travel trends and competitive dynamics
* Experience of direct contracting and working with international DMCs
* Understanding of UK leisure travel consumers, particularly the over-50s market
* Knowledge of ATOL, ABTA, and relevant travel regulations
* Analytical, solutions-focused, and data-driven
* Self-motivated, self-aware, and committed to continuous development
Benefits and Perks:
* Competitive senior-level salary
* Hybrid working (minimum 2 days per week in the office)
* High-impact leadership role within a growing travel business
* Opportunity to shape a flagship long-haul product portfolio
* Supportive, values-led culture with long-term career progression
Click here to apply for this Head of Product job, which is being recruited by Ambitions Travel Recruitment, a boutique recruitment agency specialising in leisure travel and luxury hospitality roles, and known for sourcing hard-to-find talent.
IMPORTANT
If this role ticks your boxes and you’ve got the relevant experience, then click and apply.
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