Overview
Job Category: Commercial. Heathrow, one of the UK's largest commercial landlords, generates over £140m annually from leasing space and running its own Commercial Telecoms business. This role offers the chance to develop expertise in commercial contracts by managing a large telecoms portfolio, including supporting negotiations, renewals, and relationships with partners and Mobile Network Operators. You'll help ensure services meet passenger and tenant needs, while also driving growth through 5G commercialisation and new product opportunities. The ideal candidate will have experience in telecoms and contract management, with strong stakeholder management skills.
Responsibilities
* Support senior colleagues to improve EBITDA performance through strong contract and supplier management.
* Provide input into commercialisation of new products (including 5G opportunities) and support implementation alongside our B2B partner.
* Act as day-to-day contact for Mobile Network Operations, supporting commercial reviews and relationship management, and escalation of risks/issues to senior colleagues.
* Build an excellent working relationship with them that drives value, while ensuring all contracted responsibilities have been carried out.
* Work cross functionally with Technology, Legal, Property, Finance and others to ensure aligned delivery of commercial outcomes.
* Monitor the wider IT and Telecoms industry to identify trends and new opportunities and understand the regulatory environment. Develop and champion business cases to gain internal support and investment.
* Deliver the strategic plan that will enhance the commercialisation of 5G technology, including how we can streamline relationships with B2C telecoms providers as a consequence.
* Experience in contract and stakeholder management is essential.
* Experience in supporting delivery of high-value commercial contracts, ideally in telecoms, digital infrastructure or a related field.
* Strong commercial and financial skills with experience of revenue tracking, forecasting, and budget monitoring to support the commercial portfolio.
* Experience in supporting contract negotiations, including preparation of commercial positions and analysis to inform decision making.
* Experience in monitoring supplier delivery against KPIs/SLAs.
* Ability to build excellent working relationships and influence stakeholders.
* Familiarity with Mobile Network Operators (MNOs) and/or telecoms commercial agreements.
* Ideal but not essential: Knowledge of Heathrow capital governance model and/or technology processes is desirable.
* Ideal but not essential: Awareness of cellular, fixed and wireless networking telephony and applicable regulations is desirable.
Qualifications
* Experience in contract and stakeholder management is essential.
* Experience in supporting delivery of high-value commercial contracts, ideally in telecoms, digital infrastructure or a related field.
* Strong commercial and financial skills with experience of revenue tracking, forecasting, and budget monitoring to support the commercial portfolio.
* Experience in supporting contract negotiations, including preparation of commercial positions and analysis to inform decision making.
* Experience in monitoring supplier delivery against KPIs/SLAs.
* Ability to build excellent working relationships and influence stakeholders.
* Familiarity with Mobile Network Operators (MNOs) and/or telecoms commercial agreements.
About the Team
There’s no place like Heathrow when it comes to the scale of our ambitions. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. We focus on the experiences of our passengers, colleagues and partners, and implement Heathrow’s sustainability strategy, including net zero ambitions. The team works with industry leaders to deliver on our goals and support the growth of Heathrow’s people, communities and country.
Working Location & Benefits
Working Location: Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, with arrangements varying by team and confirmed during recruitment. You’ll need to be based in the UK and within a commutable distance to Heathrow.
We offer competitive salaries and excellent benefits, including performance-based annual bonuses, Share in Success plans, generous annual leave, pensions, private health insurance and wellbeing tools. We also provide varied learning and development opportunities.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger. Heathrow is an accessible place to work and supports inclusivity through diversity networks.
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