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* Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
* Check that all Front Office employees report to work punctually and are well groomed before each shift.
* Conduct daily briefings and ensure all pertinent information is well received by team members.
* Communicate all log entries by Duty Managers to ensure issues are closed with thorough follow-up actions.
* Ensure the efficient operation of the Front Office, adhering to departmental standards and procedures.
* Liaise with Reservations Department during high occupancy and recommend actions; check closed-out dates to maximize occupancy and yield.
* Coordinate full house situations, handling overbooking and pledge relocates.
* Liaise with Finance Department to ensure credit procedures are followed.
* Analyze market trends, review rooming lists, and motivate staff to up-sell rooms for higher revenue.
* Coordinate and monitor group movements for meetings and conferences, ensuring comprehensive action plans.
* Make courtesy calls to VIPs, long-stay, and corporate guests for feedback and to address service lapses.
* Handle guest correspondences and follow-ups promptly.
* Manage daily room inventory and coordinate with Housekeeping to meet arrival times.
Team Management
* Interview, select, and recruit Front Office staff.
* Identify and develop potential team members.
* Conduct performance reviews.
* Monitor team members’ appearance, attitude, and professionalism.
* Prepare induction programs for new hires.
* Develop and conduct staff training to meet evolving business needs.
* Prepare weekly staff schedules based on business forecasts and budgets.
* Conduct monthly departmental meetings for communication and feedback.
Qualifications
* Experience & Technical Skills: 1–2 years in a similar role, with knowledge of Opera PMS, financial reporting, multitasking, and decision-making skills. Excellent communication and customer service skills.
* Leadership & Communication: Proven ability to mentor and inspire teams with strong stakeholder management skills.
* Operational & Strategic Mindset: Passionate about hotel operations, strategic thinking, adaptability, and industry awareness.
Our commitment to Diversity & Inclusion: We aim to attract, recruit, and promote diverse talent.
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