Processing officer

Description Salary: £25,989 - £26,824 per annum Hours per week: 37 hours Interview date: To be confirmed following shortlisting Join Wiltshire Council as a Processing Officer to make a difference using your meticulous, investigative skills. Processing Officers serve as the first point of contact for Wiltshire Council Parking Services, handling telephone, email, and face-to-face enquiries. They provide guidance and assistance to resolve issues, ensuring everything is processed accurately within legal and policy frameworks. The team manages a variety of tasks including issuing permits, responding to challenges made against penalty charge notices, and addressing general parking-related enquiries. The postholder will be called upon to use their strong analytical and communication skills, using their attention to detail to ensure complex information is delivered accurately and concisely. As the first point of contact you will take responsibility for enquiries and provide guidance in matters relating to parking, permits, and restrictions. In this role, you will have the opportunity to collaborate with internal departments and external partners such as the Police and NHS to deliver high-quality, compliant services. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here . Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer ‑ facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. Contact details Matthew, Sheppard, Parking Appeals Supervisor at Matthew.Sheppard@wiltshire.gov.uk Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application. Application criteria Please download and read the role description and person specification carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Statement of commitment to equality and inclusion Disability Confident Employer Application process Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.