Job Description
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand. You will provide high‑level service at every turn: initiating conversations, assisting at the cash desk, fitting rooms, and across the shop floor. You will also process deliveries, replenish stock, and merchandise the latest garments.
Responsibilities
Key responsibilities include:
* Providing high‑level customer service at all points of contact.
* Assisting with cash desk, fitting rooms, and overall store operations.
* Processing deliveries, replenishing stock, and merchandising.
* Maintaining an attractive product presentation and floor layout.
Qualifications
* Customer‑focused: you enjoy engaging with people and are committed to delivering excellent service.
* Adaptable and flexible: responsive to changing priorities and customer requests.
* Action‑oriented: proactive and driven to take initiative and get things done with quality.
* Strong communicator: you have a genuine interest in people, communicate clearly, and actively listen to understand others’ perspectives and needs.
* Eager to learn: open to feedback and always looking for opportunities to grow and develop.
* Brand enthusiast: you have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
* Schedule flexibility: willing and able to work varied hours, including evenings and weekends.
* English language skills.
* Understanding of store operations and customer service skills from previous retail experience (preferable but not mandatory).
* Confident in offering customers advice on fashion trends, materials, sizing, etc. (preferable but not mandatory).
Employment Conditions
This is a part‑time position with a contract of 16 hours a week.
Right to Work
This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.
Benefits
We’re committed to supporting our employees with attractive benefits and valuable development opportunities. You’ll enjoy a 25% staff discount across all H&M Group brands—available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas.
Company Description
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready‑to‑wear—all equally important for the whole look.
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