Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Job Title: IT Project Manager
Hours: Monday to Friday, 9am–5pm
Salary: Competitive, dependent on experience
Location: 40 Grosvenor Place, London
Contract: Full-time, Permanent
What are we looking for?
We are seeking an experienced IT Project Manager to join our IT Project Management Office (PMO). Reporting to the Head of IT PMO, you will lead the end‑to‑end delivery of major and minor IT change initiatives across a broad technology landscape including Applications, Infrastructure, Networks, Unified Communications, End User Computing and Cybersecurity.
This role offers the chance to make a tangible impact in an environment where digital capability directly supports high‑quality patient care. You will work closely with clinical, operational, business and supplier teams, ensuring the successful delivery of projects that underpin the organisation’s strategic goals.
What makes us different?
Cleveland Clinic London offers a modern, high‑acuity healthcare environment powered by leading technologies and supported by expert caregivers. We invest in professional development, encourage innovation, and provide opportunities for individuals to strengthen their expertise across a diverse range of technical and clinical domains.
Our mission—caring for life, researching for health and educating those who serve—shapes our commitment to helping every caregiver grow.
What will your duties include?
As an IT Project Manager, you will:
1. Lead the full lifecycle delivery of IT projects and programmes, including service transition and post‑implementation review
2. Develop and maintain core project artefacts including PIDs/TORs, project plans, RAID logs, action logs, decision logs and status reports
3. Define resource requirements, budgets, stakeholders and communication strategies for each project
4. Manage scope, schedule, cost, quality, risks and issues across concurrent project portfolios
5. Provide day‑to‑day coordination and task management of project teams, recognising their split across BAU and project work
6. Utilise Road mapping, Program Increment Planning and Sprint Planning processes to secure and manage resource commitments
7. Navigate and apply enterprise processes including Sourcing, IT Intake, Cybersecurity Review, Architectural Review, Contracting and Change Control
8. Present clear and concise project updates at governance meetings and to senior leadership
9. Adhere to PMO ways of working, including sprint planning, tracking and reporting
What we need from you?
Essential
10. Demonstrated success delivering IT projects and programmes with clear, tangible outcomes.
11. Proven ability to deliver software/application implementations, change initiatives or digital transformation, ideally within an EHR-centric context.
12. Experience managing suppliers and third-party delivery teams.
13. Comfortable working with and influencing senior leadership.
14. Understanding of Agile principles.
15. Professional background in Healthcare or IT (ideally both).
16. Certified in at least one of the following
- Waterfall: PRINCE2 Practitioner, PMP, MSP, APM PMQ/PPQ
- Agile: CSM/PSM, PMI‑ACP, SAFe
- Continuous Improvement: Lean Six Sigma, Kaizen
- ITSM: ITIL4
Desirable
17. Experience delivering or managing change related to Epic EHR.
18. Experience implementing or transitioning enterprise/non-clinical applications.
19. Experience delivering technology projects (network, infrastructure, unified communications, end‑user computing).
20. Knowledge of IT Service Management (ITSM).
21. Familiarity with Continuous Improvement methodologies.
22. Background in business analysis, architecture, testing or development.
23. Experience implementing AI or RPA solutions.
Skills & Attributes
24. Strong verbal communication and interpersonal skills
25. Skilled stakeholder manager who can influence and build strong relationships
26. Highly motivated, proactive, organised and able to self‑manage effectively
27. Capable of delivering multiple projects simultaneously while maintaining high delivery standards
28. Strong ability to manage scope, schedules, dependencies, risks, and issues
29. Confident in producing and maintaining high‑quality project documentation
30. Working knowledge of Agile principles and experience operating within sprint‑based processes
What We Offer:
As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:
31. 25 days annual leave plus Bank Holidays
32. Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
33. Private Medical & Dental Insurance
34. Life Assurance
35. Season Ticket Loan & Cycle to Work schemes
36. Workplace Nursery Scheme
37. Wellbeing Hub with mental health, coaching and EAP support
38. Earned Wage Access - get early access to part of your pay when needed
39. Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.