3rdLineSupportEngineer Networking&Cloud/OnpremInfrastructureSupport Anexcellentopportunityhasarisenforanexperiencedandenthusiastic3rdLineSupportEngineertojoinawell-establishedandgrowingITservicesorganisationsupportingschoolsintheBuckinghamshirearea.Thisisahybridroleandbasedintheofficewithsometravelaroundthisarea. Thisroleisidealforsomeonewhoenjoysproblem-solving,mentoringothers,anddeliveringahighstandardoftechnicalsupportandcustomerservicewithinadynamicenvironment. KeyResponsibilities: Provide2ndand3rdlinetechnicalsupporttoclients,ensuringexceptionalservicelevels. Troubleshootandresolvecomplextechnicalissuesefficiently. Mentorandsupport1stand2ndlineengineerstobuildteamcapability. EnsureITsystemsandnetworksarecompliantwithrelevantpolicies. LeadITinfrastructureandnetworkinstallationprojectsfromdesigntocompletion. Provideinternalsystemsupportandstafftrainingwhererequired. Skills&ExperienceRequired StrongknowledgeofWindowsServer,ActiveDirectory,andMicrosoftOperatingSystems. Experiencewithvirtualisationtechnologies(particularlyHyper-V). Proficiencywithcloudtechnologies,includingOffice365andAzure. Networkingexperienceespecially VLANs Provenexperienceinserverandnetworkinstallations. AbilitytoactdecisivelyduringITincidentsandemergencies. Excellentcommunicationskills,bothverbalandwritten. Customer-focusedapproachwithaproactive,positiveattitude. Abletoworkbothindependentlyandaspartofateam,withstrongorganisationalskills.