Job Title: Head Housekeeper Location: Stourport-on-Severn Salary: £13.50 per hour Hours: Full-Time | 7:30am – 4:00pm Reports To: Home Manager About the Role: Our client is seeking an experienced and committed Head Housekeeper to lead the housekeeping and laundry service within their care home. The successful candidate will ensure the home remains a clean, comfortable, and welcoming environment for residents, families, and visitors. This is a hands-on leadership role, where you’ll be responsible for supervising a small team, maintaining Infection Prevention and Control (IPC) standards, and ensuring all resident rooms and communal spaces meet consistently high standards of cleanliness and presentation. Key Responsibilities: Housekeeping & Infection Control: * Proactively monitor the cleanliness and presentation of the home, ensuring it always meets a high “homely” standard. * Work closely with the IPC Lead to implement best practices and keep accurate records. * Oversee daily and deep-cleaning schedules, and manage the quality of laundry services. * Ensure all resident rooms are fully prepared with toiletries, towels, and essentials; and that vacant rooms are always ready for marketing and occupation. * Monitor and order cleaning supplies in line with allocated budgets, and carry out regular stock checks. Team Leadership & Management: * As part of our client’s management team, lead by example and support a positive working culture. * Create housekeeping rotas, approve leave, and ensure the home is always appropriately staffed. * Conduct supervisions, observations, and mentor staff to improve performance and morale. * Support the Home Manager with recruitment and training of new team members. Communication: * Foster strong communication within the housekeeping team and wider care home staff. * Take part in daily handovers, staff meetings, and the Supervision Process. * Uphold professionalism at all times, including when answering the phone or greeting visitors. Training & Development: * Ensure your team maintains up-to-date training in key areas such as COSHH and Manual Handling. * Liaise with the Training Manager to support continuous development. * Commit to your own learning and growth within the role. Health & Safety: * Promote and maintain a safe working environment in line with Health & Safety, Food Hygiene, and COSHH standards. * Report any safety hazards or faulty equipment promptly to the Home Manager. * Ensure safe storage and use of cleaning products, with all necessary documentation in place. General: * Support our client’s positive reputation in the local community through high standards and professionalism. * Maintain security, confidentiality, and the smooth day-to-day running of the home. * Be flexible and proactive in supporting the overall needs of the service. About You: * Previous experience in a Head Housekeeper or supervisory role, ideally within a care home or healthcare setting. * Strong knowledge of cleaning and infection control standards, with COSHH awareness. * A confident leader with excellent organisational and communication skills. * High attention to detail and a passion for maintaining a clean, homely environment. * Flexible, reliable, and able to manage priorities and delegate tasks effectively. What Our Client Offers: * £13.50 per hour * Full-time hours, 7:30am – 4:00pm * Supportive management team and a positive working environment * Opportunities for continued learning and progression How to Apply: Please submit your up-to-date CV and a brief cover letter Note: Only shortlisted candidates will be contacted for an interview. Job Reference: TW-15806