West Heath Surgery is a forward thinking and innovative GP practice within West Heath, Birmingham. As part of the SDSmyhealthcare federation, we aim to provide a first class service to our patients with the role of Medical Administrator being vital in this delivery.
The post holder also is responsible for assisting the GPs and Practice Nurses in the service and delivery of care management to the Surgery's patients, by carrying out assigned tasks, involving direct nursing care in support of and supervised by a GP or Practice nurse strictly in accordance with service practice guidelines and protocols.
Main duties of the job
The job role includes (and is not inclusive of):
* Preparing and maintaining environments and equipment before, during and after patient interventions
* Provide Phlebotomy services in accordance with training and procedures
* Ensuring specimens are labelled and bagged ready for collection with the necessary paperwork completed
* Taking physiological measurements from patients including blood pressure, pulse rate, rhythm, temperature, height and weight (body mass index), urinalysis
* To complete new patient registration checks, NHS Health Checks, including completing any necessary
* To provide simple wound care in accordance with training and procedures
* To notify and communicate with the clinical team regarding any significant patient issues
* To provide lifestyle advice, health promotion and smoking cessation to patients and making any necessary referrals
* Assisting GPs with minor surgery and act as a chaperone where requested in accordance to local policy
* Clearing and restocking of consulting/treatment rooms
* Carrying out administrative tasks for example, but not limited to, call and recall activities and stock takes
* Strict adherence to infection control in accordance with local and national policies and procedures
About us
West Heath Surgery is located within West Heath Medical Centre. We aim to provide first class up to date healthcare to the community while maintaining a family doctor relationship with all patients enabling continuity of care throughout a patients life. The Practice will continue to provide patient focused services using the criteria of clinical excellence providing healthcare to the community with equity and equality of access.
Since we started back in 1954, West Heath Surgery has always provided first-class and modern healthcare. We aim to offer patient-focused care thats tailored to each patient's needs, giving the best possible experience, whilst working closely with a wide range of healthcare providers.
Job responsibilities
The post holder is responsible for assisting the GPs (General Practitioners) and GPNs (General Practice Nurses) in the service and delivery of care management to the service population. By carrying out assigned tasks, involving direct nursing care in support of and supervised by a GP or GPN strictly in accordance with service practice guidelines and protocols
The post holder will work as part of a wider MDT (Multi-Disciplinary Team) consisting of receptionists, admin staff, other HCSWs, GPs, GPNs and the practice management team. The post holder will build effective relationships within the team which will promote good communication between all staff for better patient outcomes for the service population.
Responsibilities and roles include:
* Prepare and maintain environments and equipment before, during and after patient interventions
* Check patient identification and confirm details with the patient
* Provide Phlebotomy in accordance with training and procedures
* Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed
* Take physiological measurements from patients including blood pressure, pulse rate, rhythm, temperature, height and weight (body mass index), urinalysis
* New patient registration checks, NHS Health Checks, including completing any necessary paperwork and referrals in accordance with local protocols
* Provide simple wound care in accordance with training and procedures
* Notify the GP or GPN of any significant patient issues
* Ensure full and accurate recording in the patient’s computerised records
* Provide lifestyle advice, health promotion and smoking cessation to patients in accordance with training and making any necessary referrals in accordance with local protocols
* Assisting GPs with minor surgery and act as a chaperone where requested in accordance to local policy
* Clearing and restocking of consulting/treatment rooms
* Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the service
* Strict adherence to infection control in accordance with local and national policies and procedures
* To continue with professional development by attending training and development activities and participate meetings as required
* Participate in regular appraisals
* Participate in audit activities being undertaken in area of practice
* Share ideas with colleagues to improve care and suggest areas for innovation
* Contribute to the improvement of service by reflecting on own practice and supporting that of others
* Regularly attend team meetings and contribute positively to discussions about the improvement of care
* Participate in reflective practice
* Participate in any mandatory and statutory training to ensure quality and patient safety
Person Specification
Qualifications
* Basic English/Literacy and Numeracy Skills
* Willingness to achieve mandatory Care Certificate
* Achieved Phlebotomy Competency
* Experience of providing patient care
* Experience of working under indirect supervision
* Understanding the role of a HCSW
* Knowledge of patient confidentiality, data protection and its application
* Ability to work in a team and autonomously as required
* Ability to communicate clearly and precisely (oral and written) and where there may be barriers to understanding
* Organised and diligent with attention to detail
* Ability to work calmly under pressure in a busy working environment while meeting deadlines
* Good interpersonal skills to build and maintain effective relationships with patients and colleagues
* Hard working, motivated and enthusiastic
* Willingness to undertake education and training to meet the service need and for career progression
* Possesses a professional manner
* Genuine interest in the delivery of health care to the community
* Flexibility, reliability and able to respond to change
* Level 4 or above in Maths and English (GCSE grade C or above)
* Achieved Care Certificate or Achieved NVQ level 3 in Health and Social Care or equivalent
* Experience of working within a primary care setting
* Previous experience of working as a HCSW
* Knowledge of EMIS or other clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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