Lead Food & Beverage Operations
You will be responsible for delivering outstanding food and beverage service across multiple locations, ensuring exceptional guest experiences. As a leader in the food and beverage industry, you will oversee team performance, manage resources, and maintain high standards of quality and safety.
About the Role
Position: Multi-Venue F&B Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus
This role involves managing multiple onsite franchise brands, including Burger King, Slim Chickens, Papa Johns, and Chopstix Noodle Bar. You will lead with clear direction, inspire your teams, and drive results through hands-on performance management and continuous improvement.
Key Responsibilities
* Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
* Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
* Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
* Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
* Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
* Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
* Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
* Proven experience in roles such as Area Manager, Regional Manager in a fast-food chain, or a similar management role within the food service industry.
* Strong leadership and communication skills.
* Ability to work in a fast-paced environment while maintaining attention to detail.
* Exceptional customer service and problem-solving abilities.
* Knowledge of health and safety regulations.
* Strong organisational and multitasking skills.
* Experience in budgeting and financial management.
* Flexibility to work evenings, weekends, and holidays.
What We Offer
* Attractive salary plus annual bonus opportunity.
* An inclusive, supportive work environment.
* Comprehensive training and ongoing support.
* Career development opportunities, including fully funded qualifications.
* Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more.