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OVERVIEW
20 hour position - The Supervisor’s primary responsibility is for driving excellent customer service in the store through our selling ceremony (Every Moment Matters). The Supervisor is also responsible for:
* Role Modelling outstanding Pandora customer experience and salesmanship by being an ambassador for the Pandora brand and giving a voice to people’s loves.
* Supporting with the onboarding, induction, and ongoing selling skills development of the store sales team.
* Driving the sales floor to maximise selling opportunity and support the sales team to deliver excellent customer experience.
* Maintaining operational excellence in line with Pandora standards alongside the Store Manager and Assistant Store Manager.
* Enhanced operational accountability in the absence of the Store Manager or Assistant Store Manager.
THE ROLE & RESPONSIBILITIES
Commercial Strategy
* Understands and demonstrates the link between sales, service, brand, and results to deliver commercial success to support and grow an individual’s KPI performance.
* Maintains team motivation and engagement levels throughout the day to create a positive shop floor environment for team and customers.
* Monitors sales performance throughout the day and takes appropriate action to address in the moment.
Team Sales Development
* Conducts sales observations with the store sales team to continuously improve KPI performance and customer experience.
* Delivers impactful feedback to store sales team to drive high performance and support them to unlock their sales potential.
* Takes a proactive role in inducting new store sales team members into Pandora.
* Delivers sales training to the store sales team and provides ongoing support as necessary.
* Communicates and supports store sales team in understanding goals and how to achieve them, working with them to discuss progress and provide regular feedback.
Salesmanship, Customer Experience and Brand Ambassador
* Achieves and exceeds individual sales KPI’s through expert execution of our customer experience model.
* Inspires the store sales team as a Pandora product expert, role models using deep knowledge of our products and craftsmanship to leverage unique and personalised selling opportunities.
Store Operations
* Creates an outstanding customer experience, leading by example and championing a customer centric culture within store, consistently role modelling our selling ceremony.
* Supports the store management team with basic store operations activity including VM, stock management, and health and safety.
* Holds store keys and ensures safe and compliant opening/closing procedures in the absence of the Store Manager or Assistant Store Manager.
* Responsible for operational shift management in the absence of the Store Manager or Assistant Store Manager.
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