Head of Security
London
Competitive + Benefits
Our client is one of the UK’s most visited cultural and entertainment destinations in London, bringing together culture, creativity and technology. This is a high-profile, high-footfall environment where innovation and public experience are at the core. The Head of Security is the strategic lead for all security, emergency management, public safety, and health & safety compliance across the estate. This role ensures a safe, secure, and welcoming environment for visitors, staff, and partners, while acting as a trusted advisor to senior leadership on risk, resilience, and crisis management.
The Job
* Lead all security operations including guarding, control room, and surveillance systems.
* Set standards and manage internal teams and external security providers.
* Oversee event security planning and delivery and ensure a visible, customer-focused security presence.
* Develop and implement security strategies aligned to organisational goals.
* Conduct threat and risk assessments; advise leadership on mitigation strategies
* Manage security contracts and tender processes.
* Act as primary liaison with key partners (e.g. police, emergency services, local authorities).
* Represent the organisation at industry forums and safety groups.
* Advise on security planning for venues and high-risk events.
* Develop and oversee crowd management and event safety plans
* Lead Safety Advisory processes and ensure compliance for live events
* Support teams with best practice, training, and post-incident reviews
* Develop and maintain emergency and business continuity plans and lead response to incidents and major events. Ensure readiness through training, exercises, and continuous improvement
* Build and lead a high-performing security team and set KPIs, monitor performance, and report to senior leadership. Promote a culture of professionalism, vigilance, and continuous improvement
The Person
* Significant security leadership experience in high-footfall environments (e.g. retail, events, venues, or stadia).
* Strong knowledge of risk management, crowd safety, and security operations.
* Experience managing vendors, budgets, and projects.
* Understanding of UK security and health & safety legislation.
* Excellent communication, stakeholder management, and decision-making skil.ls
* Relevant qualification in Security, Risk Management, or similar (Level 5+)
* Health & Safety qualification (e.g. NEBOSH) preferred
* Professional membership (e.g. Security Institute, IOSH, IRM) desirable
* Calm under pressure with sound judgement
* Proactive, solutions-focused mindset
* Excellent interpersonal and communication skills
* Flexible and adaptable approach