The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page. The Role and the Department The Department of Engineering seeks a Learning and Teaching Coordinator to cover a period of maternity leave. As Learning and Teaching Coordinator, you will play a key role in delivering a professional and efficient administrative service as part of a collaborative team. You will manage a defined portfolio of tasks, ensuring the smooth operation of taught programmes and other departmental activities, while working closely with the Learning and Teaching Manager and Director of Taught Studies. This is a student-facing role that involves regular interaction with students to provide advice and support, as well as partnership working with academic staff to ensure high-quality programme delivery. You will work both independently and as part of the team, using your initiative to make day-to-day decisions and resolve issues effectively. As a dynamic individual who gets things done, you will bring energy and focus to delivering results. Flexibility and strong organisational skills are essential, as you will contribute to the team's success in meeting priorities. You will also liaise with other Professional Support Services across the University and demonstrate a commitment to service excellence. The Department of Engineering at Durham University is continuing a period of strategic growth. This is an exciting opportunity to join an expanding, unified Engineering Department which is recognised as one of the very best in the UK, with a reputation for excellence in teaching, research and employability of our graduates. The Department is committed to an ethos of research-led education at all levels of our taught programmes. Engineering at Durham University was ranked 5th in The Complete University Guide 2026, 5th in The Guardian University Guide 2026, and 6th in The Times and Sunday Times Good University Guide 2026. We were ranked 2nd in Engineering behind only Cambridge in a recent Institute for Fiscal Studies report on the difference in graduate earnings by UK university choice. The Department holds an Athena SWAN Silver Award, recognising our commitment to diversity in STEM and reflecting the supportive and positive environment within the Department. It is an exciting time to join this expanding Department and make your mark. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: You'll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year.No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16. We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme. Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships. We offer generous pension schemes with varying contribution amounts to help you plan for your future. Discover more about our total rewards and benefits package here. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria Qualifications/Experience 1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience. 2. * Demonstrable relevant experience of working in a busy office environment delivering front line administrative services to a high standard. 3. Experience of working effectively both as part of a team and independently, demonstrating adaptability and collaboration. 4. * Demonstrable experience of managing time to meet deadlines and working under pressure without compromising on quality. 5. * Demonstrable experience of maintaining accuracy, numeracy and attention to detail. 6. Demonstrable experience of providing advice and guidance to a range of customers and colleagues, in a front-line capacity. 7. Post-18 qualifications or equivalent experience. Skills/Abilities/Knowledge 8. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally. 9. * Evidence of a positive attitude to work and customer service. 10. Strong digital competence across a range of digital devices and apps including the internet, email, digital communication tools and Microsoft 365 applications. 11. * Ability to proactively solve problems yourself and as part of a team and resolve issues, plan solutions and make pragmatic decisions. 12. Ability to participate in networks to share and discuss good practice and exchange information. 13. Strong planning skills with the ability to organise and prioritise work effectively over an annual cycle of activities. 14. Committed to continuing professional development. Desirable Criteria 15. Experience of working in Higher Education, or a comparable environment. 16. Familiarity with student record systems. 17. Experience of organising programmes of events and monitoring attendance, particularly under the UKVI guidelines. 18. Experience of developing and maintaining databases. 19. Experience of using Syllabus Plus for timetabling activities. How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails. What you are required to submit: • A CV • A supporting statement which shows examples evidencing how you meet all of the criteria within the Person Specification - this is best presented in grid format Contact details If you would like to have a chat or ask any questions about the role, please contact: Dr Ruth Vater, Department Manager (ruth.vater@durham.ac.uk); or Dr Charlotte Quarless, Learning and Teaching Manager (charlotte.m.quarless@durham.ac.uk). Typical Role Requirements Service Delivery • Show a commitment to equality, diversity and inclusion, and the University's values. • Ensure that relevant regulatory and professional standards are being used within services being delivered by your team. • Help to develop and implement policies and procedures relating to your service area. • Respond to queries and provide information/advice, while raising more specialist or complex queries with more experienced team members. • Use your experience and problem-solving skills to source background information and investigate and resolve issues relevant to your role and make recommendations based on your findings. • Continually review what is required from staff, students and others who you work with to make sure the best possible service is provided. • Ensure that processes and business systems effectively support the services being delivered by the team. • Apply theory and practice, from academic and professional development and previous knowledge within a service team. • Ensure that data is accurate and provide reports and analysis of patterns and trends to senior colleagues. • Capture and share information and data that needs to be shared with relevant networks and committees. • Use digital media, e.g. SharePoint, Banner, Learn Ultra, Gradescope, Syllabus Plus, to update team members and colleagues, students and external contacts. • Prepare reports for senior managers. Planning and Organising • Proactively plan and organise own workload to deliver the role. • Organise and schedule assigned resources, activities and events over an annual cycle of activities. • Monitor processes and activities to ensure team priorities are met. Teamwork • Provide specialist support and advice to team members on aspects of learning and teaching administration, including (but not limited to) university and departmental policies, procedures and operational processes. • Explain and provide instruction to other team members on how to correctly record and manage data. • Identify opportunities and contribute to decisions on how to improve services being delivered by the team. • Seek feedback from students, staff and anyone else that you come across as part of your role on their requirements for your service and recommend improvements to senior colleagues. • Ability to work collaboratively with team members to ensure business priorities and learning and teaching operations are delivered successfully, efficiently and on time. • Ability to work effectively as part of a team, demonstrating flexibility to provide cover and deputise for colleagues when required. Communications/Liaison • Use your knowledge and expertise to provide advice and guidance to proactively resolve problems and respond to a wide range of queries. • Create good working relationships with academic staff and other team members in the Department and anyone else that you come across as part of your role to work together on joint activities. • Provide exceptional support and guidance to students from diverse backgrounds, contributing to an inclusive and positive learning experience. • Consistently adopt a student-centred perspective in all interactions. This includes tailoring communication styles to meet diverse student needs, demonstrating empathy and ensuring inclusivity while responding effectively to a wide range of situations. • Flexible in approach to accommodate the needs of team members and/or service users. • Liaise with staff in other areas, professional organisations and agencies such as the Faculty Office, Student Registry, Colleges and Wider Student Experience Division to ensure that services are being delivered in an efficient and collaborative way. • Create good working relationships with internal and external partners and suppliers to work together on joint activities. • Build relationships with contacts and contribute to internal and external networks to share good practice and exchange information. • Any other reasonable duties. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. MATERNITY COVER Appointment to this post is fixed term to cover the substantive post holder'smaternity leave and is not anticipated to be extended. The post is full time for an 11-12 month period and may be offered on an internal secondment basis subject to the agreement of the current line manager. If an internal member of staff is appointed to this role on a secondment basis, for pension purposes this will be processed in line with Step-Up arrangements.For further details please click here. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas. Please note, internal vacancies are only open to colleagues on substantive contracts with the University, therefore casual workers are unable to apply internally. Casual workers may search and apply for vacancies on our external applicant portal.