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Customer Service Representative, Chertsey
Client:
William Hill
Location:
Chertsey, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
ed57aa30123b
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities include:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Shops have opening hours between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis and include evenings and weekends
What’s in it for you? We offer a range of benefits including:
* Flexible full and part-time hours
* London Location Allowance: additional 50p/hour on top of base salary (£10.50 rising to £10.90 after probation)
* Annual pay review and performance bonus
* 28 days holiday (pro rata)
* Paid birthday day off
* Subsidised travel (Zone 1-6 Oyster card for London roles)
* Pension plan with 4% match
* Sharesave Scheme: discounted shares purchase
* Discounts in shops, cinemas, holidays
* Training and career development opportunities
* Cycle to Work scheme
Requirements for success:
* Age 18+ (legal requirement)
* Passion for customer service
* Strong interpersonal and empathy skills
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