Cabot Highlands
A rare opportunity has arisen to join our Golf Operations team. Located in Inverness, Scotland, Cabot Highlands is surrounded by the breathtaking Scottish Highlands and features a rugged landscape that hugs the Moray Firth shoreline. This 420-acre Cabot property is home to the renowned 18-hole Castle Stuart Golf Links, named among the world's top 100 courses. Acclaimed architect Tom Doak has built a second 18-hole golf course at Cabot Highlands, Old Petty, on a pristine piece of land that plays around the property's 400-year-old castle. Set to officially open in 2026, the course offers natural contours, meanders along the shoreline, and winds through hillsides and expansive open land. Beyond golf, the destination offers incredible natural beauty and ample outdoor activities including hiking, cycling, fishing, falconry, and horseback riding. The town of Inverness is located ten minutes away and offers opportunities to experience the vibrant Scottish culture through Victorian-era marketplaces, cathedrals, museums and restaurants.
Profile Overview
The Golf Operations Supervisor is a guest-focused leader responsible for delivering an exceptional golf experience at every touchpoint. This role oversees the support and deputising of daily operation of the golf shop, retail environment, and outside golf services to ensure a seamless, warm, and premium experience for all our golfing guests. With a strong focus on customer service excellence and retail performance, the Golf Operations Supervisor drives the standards that define Cabot's reputation for world-class hospitality. Reporting directly to the Golf Operations Manager, this role works alongside the Caddie Master, Hospitality team and the Operations team to ensure alignment across all guest-facing departments.
Core Responsibilities
· Assist with inventory management, including receiving, stocking, and merchandising
· Lead and support the overall golf operations team, including M&G, starters, practice facility staff, and on-course marshals
· Monitor and enforce operational standards, ensuring cleanliness and presentation across all golf operation areas
· Support the Golf Operations Manager (GOM) in training new hires and providing ongoing mentoring throughout the season
· Deliver excellent customer service across all touchpoints, including check-in and arrival, the golf shop, and guest departure
· Support the planning and execution of large-scale corporate and group golf events
· Assist the Caddie Master during days off, ensuring a seamless and high-quality caddie experience for guests
· Lead by example by fostering a culture of teamwork, professionalism, and accountability and living out the Cabot values of warmth, humility, confidence and authenticity
· Demonstrate strong interpersonal and communication skills
· Assist the GOM with daily and monthly reporting as required, staff scheduling, and cross-departmental support as needed
· Required check in golfers throughout day and be able to cash up effectively and close out tee sheets as part of end of day
Qualifications Skills and Experience
* Previous experience in a Golf Operations, or guest-service / retail role in a golfing environment
* Ability to build trust, motivate diverse personalities, and foster a positive team environment
* Excellent communication skills with the ability to provide constructive collegiate support and performance feedback
* Demonstrated commitment to exceptional guest service and a deep understanding of the golf experience
* Strong organisational abilities, including scheduling, planning, and managing caddie operations across two golf courses
* Familiarity with caddie scheduling systems—experience with ClubUp is an advantage
* Keen eye for appearance, etiquette, and professional standards on course
* Knowledge of Health & Safety Standards within golf or hospitality environments.
Physical Demands
· Carrying moderate load for extended period
· Walking long distances whilst carrying or pushing/pulling a golf bag
· Weather exposure
· Bending, lifting, squatting
· Mental focus
Job Types: Full-time, Permanent
Pay: From £26,206.00 per year
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Health & wellbeing programme
* Sick pay
Ability to commute/relocate:
* Inverness IV2 7JL: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person