Spherical Search have partnered up with a well-known Analytical Services/CRO company who specialise in the inhalation and nasal drug delivery space, working with a range of pharmaceutical companies and drug delivery device developers.
Have you got what it takes to succeed The following information should be read carefully by all candidates.
My client is currently looking for a Project Manager to work at their Cwmbran site. This would be a hybrid role with the option to work from home some days.
ROLE OVERVIEW
* To manage the delivery of the revenue generating portfolio of work for our customers, internally and externally efficiently and effectively.
* Forming temporary teams within the company to bring about the successful completion of defined deliverables for our customers
* To manage and support the delivery of internal and research/development projects as required when part of the active portfolio
* Maintain and improve project management processes, supporting or leading their establishment and development as required
* Work closely with project teams to align timelines, ensure deliverables are achieved, provide excellent customer service and customer-experience when working with us
* Lead the technical teams to deliver on their commitments within the timeframes/budgets identified, limiting the impact of scope-creep and additional costs/wastes
* Manage customer complaints, issues or challenges robustly, swiftly and decisively, seeking senior support if required in a timely manner
* Liaise with other department leaders to define, prioritise, and progress projects, supporting effective resource deployment
* Forecast and report accurate financials for client accounts
* Effective communication of all projects to all required parties, including internal stakeholders, resource managers, customers, suppliers and senior leadership
* To enhance the reputation of the company continuously
JOB DETAILS / RESPONSIBILITIES
* Job descriptions cover approximately 85% of a role, and are not an exhaustive list of responsibilities and duties. You are expected to carry out other activities that are within reasonable scope of the role.
BASICS
* Always promote company’s best interests by the positive and effective manner in which you perform your duties
* Maintain an up to date training record and submit to your line manager at least every 6 months for review, making updates and amendments as necessary
* Read and Understand all assigned SOPs via the QMS system in the timeframe specified
* Ensure confidential information pertaining to the company is not divulged to 3rd parties without appropriate legal framework or permission.
* Use of IT equipment (e.g. phones, laptops, etc.) is in line with the appropriate company policies.
PROJECT MANAGEMENT RESPONSIBILITIES
* Leading the planning, implementation, and delivery of projects within the company portfolio
* Working with resource leaders (Heads of Department/Principal Scientists) to form project teams and manage the resources for delivery
* Planning and scheduling project delivery timelines and expectations with customers
* Ensuring deliverables meet the required specification and quality definitions within the contract
* Ensuring project management processes, systems and expectation are fully complied with in the project lifecycle demonstrating full oversight and control of a programme (e.g. decision logs, meeting minutes, invoicing, deliverables entries, SAP interactions)
* Managing changes in scope of a project diligently and swiftly, preparing documentations, communication and ensuring the customer relationship is enhanced through diligent changemanagement practices
* Tracking of project performance and taking corrective actions needed (e.g., deliverables, onboarding, etc.)
* Managing client relationships in line with our values, while ensuring positive customer-experience is conserved
* Evaluating project outcomes and measurement of successes, supporting the advancement
PEOPLE
* To inspire all departmental team members by personal example and good work ethic, ensuring alignment to the work being conducted to the values, vision and core strategy
* Accountable for ensuring training plans are followed
* Ensuring absences are logged and tracked in the system and are not in conflict with any other team members or key events
* Accountable and responsible for ensuring adequate resource levels are available vs. the portfolio, recruiting new team members as required
SCIENCE & RESEARCH
* Participate in any relevant conferences and training packages to enhance technical understanding
* Act as a PM for R&D projects when accepted as part of our active portfolio, working with internal stakeholders to deliver non-revenue generating deliverables
QUALITY & REGULATORY COMPLIANCE
* Ensure all assigned Standard Operating Procedures (SOPs) are read and understood within the requested timeframe, seeking clarification on any points not understood or that can be executed practicably immediately
* Contribute to the authoring of SOPs and Business Operating Procedures (BOPs) as required
* Review and approve SOPs and BOPs for areas you and your group are involved in
* Ensure periodic reviews are conducted in timely manners and are not delayed
* Ensure your training record is up to date and complete at all times (audit ready)
CONTINUOUS IMPROVEMENT
* To identify inefficiencies and improvements in workflows, processes and systems honestly and promptly
* To complete improvement projects on-time, to-track and in-full, where assigned
CUSTOMERS & SERVICE
* To seek to reduce cost and waste whenever possible
* To coordinate and host on site client visits and teleconferences
* Attend any offsite meetings/conferences deemed necessary
* Ensuring the on-time and in-full completion of revenue generating tasks wherever possible including mitigating challenges effectively
* Ensuring you communicate plan changes/challenges quickly to relevant stakeholders
* Ensuring excellent client relationships are maintained or enhanced as projects and work progresses
* Communicating issues on projects and programs immediately to project team and customers if required (ensuring unsanctioned or unapproved work does not continue)
* Ensuring work being conducted by the team is within scope of the current contract
* Ensuring work outside of the current contracts is not progressed without customer/senior management approval and captured in change orders as required
* Lead by example, treating our customers ethically, with respect and demonstrating exemplar levels of honesty and integrity with the work we do
* Manage our customers’ expectations realistically and ensure commitments are honoured, communicating expediently when they cannot be
* Ensure project review meetings are held at an appropriate time across the duration of the project, with the appropriate key stakeholders in attendance
HEALTH SAFETY & THE ENVIRONMENT
Ensure any accidents are logged correctly (accident book or EHStar) and promptly.
SYSTEMS AND PROCESSES
* Ensure systems and processes are fit for use always, challenging and improving if necessary, supporting the properly managed change/improvement process
* Responsible and accountable for ensuring you follow all defined systems and processes completely, adhering to process steps and requirements
* Ensure issues with IT systems are logged with a ticket. Do not allow issues to continue without resolution
* Drive adherence to recognised revenue and invoicing commitments each month in order to meet targets as closely as possible
* Ensure invoicing and reporting of financial figures is accurate and compliant to relevant guidelines
* Understand and adhere to financial regulations and processes as they pertain to your work
CAPABILITIES & TECHNOLOGY
* Ensure excellent levels of housekeeping to ensure standards are maintained after you have conducted work in those areas
* Ensure issues, problems or improvements with the use of the facilities is communicated to the Operations Coordination group promptly, supporting improvements if necessary
ROLE CONTEXT
COMMUNICATION & COLLABORATION
To ensure good communication and collaboration with all other groups on:
* Resource management and planning
* Health, Safety and Environmental concerns
* Training and Personal development
* Business Development and new opportunities and clients
* With customers on how their programs are progressing and supporting prompt issue resolution
* Managing and sharing the facilities and capabilities
EDUCATION & QUALIFICATION
Preferably a degree in a science, pharmacy or relevant discipline of grade 2.1 or above
Preferably Project Management qualification (APM, Prince 2 or equivalent)
SKILLS & EXPERIENCE
* Proven project management experience of a minimum of 1 year and willingness to work collaboratively to achieve results
* Demonstrated proactive and organised approach, able to exert influence over those whom they do not have direct authority and proven ability to prioritise and manage multiple tasks
* Excellent customer related experience and client facing skills
* Ability to communicate and work with personnel of all levels, internally and externally
* Proven flexibility in adjusting to a rapidly evolving workload and remaining calm under pressure
* Displays adherence to and promotion of the company values at all times