Project brief:
We are looking for an exceptional individual to lead in the review and re-design of our first line contact with the organisation across a range of service areas to consolidate into a single contact centre and expand our communication channel use.
About The Role
Process Improvement Manager
Full-Time, Temporary
6 Months Contract
£450 Umbrella per day
Outside IR35
Closing Date: Monday 30th June 2025
Project brief:
We are looking for an exceptional individual to lead in the review and re-design of our first line contact with the organisation across a range of service areas to consolidate into a single contact centre and expand our communication channel use.
This is aligned to a new focus on resident contact in and out of the organisation, driven by a desire to have resident at centre of all services.
The key deliverables of this engagement will be the completion of Business Process Re-engineering exercise for two customer call centres before combining two teams to create a single customer hub, bringing in functions from other first line contact points within the organisation as appropriate, with new processes designed to seamlessly connect through to back-office service provision.
Experience that you will bring:
* Business information analysis
* Transformation
* Project management
* Data analysis
* Operations management
If you have any queries regarding this role, please contact Ashleigh.Drake@essex.gov.uk
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Government Administration
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