We have an exciting opportunity to join our Customer Service Team as a Sales Administrator on a part-time basis for a fixed term contract.
This role is central to supporting our strategic objectives, ensuring our customers receive outstanding service while providing vital administrative support to the external Sales Team. Our team is not just reactive – we actively promote products and find ways to add value for our customers.
What You’ll Be Doing
* Managing customer enquiries and orders with efficiency and professionalism.
* Handling both telephone and email enquiries, providing excellent service at every touchpoint.
* Processing purchase orders via email, EDI, and customer-specific portals.
* Following procedures to resolve customer issues and ensure customer satisfaction.
* Supporting the external Sales Team with administrative and customer-focused tasks.
* Maintaining accurate records and customer databases.
* Promoting company products and services while maintaining a professional, customer-first approach.
What We’re Looking For
Experience:
* Previous experience in B2B sales support, customer service, or telemarketing.
* Strong track record of working collaboratively as part of a team.
* Proficient in MS Office (Word, Excel, PowerPoint) and comfortable with customer databases.
* Flexible, adaptable, and able to manage multiple priorities.
Skills:
* Excellent written and verbal communication.
* Professional, friendly, and confident telephone manner.
* Strong organisational and administrative skills.
* Ability to work to deadlines and resolve issues effectively.
Attitude & Behaviours:
* Proactive and results-driven with a passion for customer service.
* Persuasive and assertive, able to overcome objections positively.
* Energetic, engaging, and innovative.
* Highly organised with exceptional attention to detail.
What Your Colleagues Say About You
* A solutions-focused, ideas-driven person.
* An engaging communicator, confident at all levels.
* Methodical, organised, and detail-oriented.
* A clear and effective communicator, both verbally and in writing.
Our Values
* Cultivates Innovation – Always remain curious.
* Active Learner – Take every opportunity to grow your capability.
* Collaborates – Share knowledge and skills across the team.
* Plans and Aligns – Stay purposeful and focused.
Why Join Us?
We reward not just the results but the positive impact you make along the way. With a pay-for-performance culture, we value curiosity, collaboration, and the drive to keep improving.
The Benefits
* 33 days holiday (inclusive of Bank Holidays) – pro-rata for part-time
* Annual Incentive Plan Bonus
* Employee Assistance Programme
* Life Assurance & Pension Plan
* Health & Wellbeing Programme (including health cash plan)
* High Street Reward Scheme & Refer a Friend Programme
* Free Parking & Eye Care support
* Flexible working model
* Employee Recognition Programme
Our Hiring Process
1. Initial discussion with our Resourcing Team.
2. On-site interview process (1–2 stages depending on role).
3. Successful candidates will be notified, and start dates confirmed.
If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.
Please note – we are unable to offer sponsorship on this role.
Ready to bring your skills, energy, and customer focus to our team? Apply today and start your Fortunes Brand journey.