Service Advisor
Location: Exeter
Salary: Competitive / DOE (OTE available)
Hours: Full-time, Monday-Friday with alternate Saturdays
Overview
We are seeking a customer-focused Service Advisor to join our busy aftersales department. You will act as the key point of contact between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle collection.
Key Responsibilities
* Welcome customers and manage service and repair bookings
* Provide clear explanations of work required, costs, and timescales
* Liaise closely with workshop technicians to ensure jobs run efficiently
* Upsell service plans, additional repairs, and products where appropriate
* Keep customers informed of progress and any additional work required
* Ensure job cards, invoices, and documentation are accurate and complete
* Handle customer queries and resolve issues professionally
* Deliver exceptional customer service in line with manufacturer standards
About You
* Previous experience as a Service Advisor (automotive experience preferred)
* Strong customer service and communication skills
* Confident, organised, and able to work in a fast-paced environment
* Good IT skills and experience using dealer management systems
* Able to upsell in a consultative, customer-first manner
* Full UK driving licence
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