Restaurant Launch Assistant – Italian speaking
Commercial
Manchester - Main Office
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The Role
We are building a Restaurant Launch Team to engage with all of our new restaurant partners we bring onto the Deliveroo platform, specifically within the EU small and medium businesses team (SMB). We centralise all restaurant launch and sales development activities to support our European markets, ensuring a consistent approach to all restaurant partners from these teams.
As a Restaurant Launch Assistant, you'll support new restaurants during their onboarding process, answer their questions, and provide high-quality service as needed.
You will work within tight turnaround times, using your communication, empathy, and problem-solving skills to handle requests from restaurants nationwide. You will report to your Restaurant Launch Team Lead.
The base salary is £26,600, plus a bonus of up to £6,000 annually, paid quarterly.
What you will do
* Assist new restaurant partners in setting up and preparing to start taking orders.
* Collaborate with the launch team, sales team, and account managers, acting as the face of Deliveroo for new partners.
* Meet challenging KPIs while maintaining excellent customer service.
* Develop and maintain daily call plans.
What you'll need to be successful
* Strong phone presence with excellent verbal and written communication skills.
* Fluent in Italian and English, native or equivalent proficiency.
* Confidence to make regular calls.
* IT literacy and ability to keep systems updated.
* Team player with a positive attitude, committed to professional development.
Why Deliveroo?
Deliveroo is a high-growth, innovative company transforming the food industry through technology. Join us to be part of an exciting journey.
Benefits and Diversity
We offer comprehensive benefits covering health, family, finance, community, growth, and more. We value diversity and inclusivity, welcoming everyone passionate about food and eager to grow with us.
Compensation
* Competitive pay based on role and location, with potential bonuses and relocation support.
* Up to 5% matched pension contributions.
Equity
* Share awards for eligible roles, offering ownership in Deliveroo.
Food
* Free Deliveroo Plus membership, access to special offers, and team lunches.
Time away
* 25 days annual leave plus bank holidays, with increasing entitlement over time.
* One paid day annually for volunteering.
Health & Wellbeing
* Healthcare options, on-site or discounted gym memberships, wellbeing apps, and other flexible benefits.
Work Life
* Parental leave from day one, work-from-home kits, and family-friendly policies.
* Additional benefits include mortgage advice, travel schemes, and learning platforms.
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