Inbound Contact Centre Advisors Contact Centre Advisors Altrincham, WA14 5BJ Various Hours Available £12.21 per hour – potential to earn more on our pay performance scheme We are looking for motivated and engaging Contact Centre Advisors to join our expanding Contact Centre team. Are you passionate about great customer service and looking for a role that provides great work-life balance? It is our people that make Cotton Traders – we work together trust and value our colleagues and learn from one another, while always putting our loyal customers first! Contracts available We have 3 contracts available for these roles, based at our Contact Centre offices in Altrincham starting on Tuesday 12 th August 2025. Please find contract details below: 23 hours per week 4 x 6 hour shifts per week 28.75 hours per week 5 x 6 hour shifts per week 37.5 hours per week 5 x 7.5 hour shifts per week Your contracted hours will be flexible Monday to Saturday, and your shifts will be allocated across the following hours: Monday to Friday – 08:00 to 18:30 Saturday – 08:00 to 18:00 These roles are office based in our Contact Centre in Altrincham. What’s in the role and what are we looking for? You will receive inbound calls directly from our customers looking to place orders or ask questions about our products. We are looking for individuals who are great listeners, confident and motivated with a positive attitude. Fluency in spoken and written English is a must, as are basic keyboards skills. Experience in a customer service or administrative role is beneficial, but not essential. As we are so passionate about our products, service and heritage, we ensure our training covers every part of our journey and the customers. Therefore, you will spend the first couple of weeks training at our Contact Centre offices in Altrincham, you will train with other new starters, get to meet your colleagues and our Contact Centre management team. We offer extensive training for these roles which will run from Tuesday 12 th August 2025. What’s on offer? We are protective and proud in equal measure of our culture and suggest you take a look at our values on our website to gain a better understanding of life at CT. Once you’re part of the team, you’ll be rewarded with, alongside other things:- Flexible working culture, adopting a hybrid working approach 20 days holiday, plus bank holidays, which increases with length of service 50% staff discount Discounted high street shopping vouchers, restaurants and cinema’s. Gym scheme Your CT rewards & recognition programme Full role-relevant training with progression plans Employee Assistant Programme Health cash plan Long service awards If this sounds like the role for you, we’d love to hear from you. Apply now! Closing date: 27 th July 2025 Please note: we may close the vacancy early depending on the applications received and so it's worth applying as soon as possible. INDMGR