Join us in a new pivotal leadership role, where you'll strategically lead the Commercial and Estates teams, to shape and deliver a complex commercial and estates agenda.
We're looking for a forward-thinking, commercially minded and collaborative individual with public sector experience, to effectively implement procurement strategy and manage high value, multi-million-pound contracts for the platforms and services we provide at scale and nationally.
You will build and maintain effective stakeholder relationships, bringing sound influencing skills to support managing complex and challenging contractual performance. You will drive value and efficiencies, embed transformational change and look to continuously improve service provision, performance and customer experience.
We're committed to being a flexible employer and are currently hybrid working. The office base for this role is Newcastle and we ask for flexibility to attend the office for in-person collaboration multiple times a week.
Interviews will take place in Newcastle on Thurs 5th & Fri 6th June.
What do we offer?
* 27 days annual leave + public holidays
* Excellent pension, 23.7% employer contribution
* Active wellbeing and inclusion networks
* NHS Car Lease Scheme
* Access to a wide range of benefits and high-street discounts
Main duties of the job
As a senior leader and member of NHSBSA Leadership Team, reporting into the Chief Financial Officer, you'll define and drive a compelling vision, aligning diverse teams and stakeholders to deliver impact.
* Provide strategic, technical and professional expertise to deliver a complex commercial and estates agenda.
* Drive business development and service improvement opportunities through commercially maximising emerging technology, digital user interfaces and utilising data, to meet user needs of rapidly developing and complex national business processing.
* Effectively design and deliver estates and facilities management projects. Ensure NHSBSA access to effective property management tools to optimise value generated from estate.
* Lead on government major strategic projects and programmes, implementing procurement strategy and managing high value contracts including £multi-million/billion negotiations, high profile implementation and complex performance management regimes.
* Inspire, develop, and empower our talented operational and delivery leaders, promoting the importance of robust governance and collaborative working to deliver sustainable transformation.
* Lead a large, diverse workforce to inspire and develop colleagues across a range of disciplines in continuous improvement, as well as building and maintaining effective trusted relationships with external clients and key senior stakeholders.
About Us
Here at the NHS Business Services Authority, what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job summary:
Please refer to the attached job description and person specification for the full description.
* This role will provide strategic, technical and professional expertise to deliver a complex commercial and estates agenda, maximising the use of resources within your remit, setting and achieving key performance indicators and break-even budgets, and maximising outcomes through productive sustainable delivery. Responsible for corporate commercial and estates strategies and corresponding policies and procedures that drive value and efficiency through use of our supply chain and estate. You will identify and successfully implement significant efficiencies across the roles remit, communicate and embed transformational policy, deliver changes and continuously improve service provision, performance and customer experience.
* Strive to maintain world class levels of staff engagement across the Directorate. Leading a large, diverse workforce, you will lead, inspire and develop colleagues across a range of disciplines in continuous improvement utilising user centric design methodologies, in addition to building and maintaining effective trusted relationships with external clients and key stakeholders.
* Develop and maintain strategies and plans to drive professional excellence including compliance with government professional standards. You will maintain effective relationships and influencing skills and responsible for leading and operationally managing the development, implementation, and improvement of your business area, including responsibility for service delivery, and relationship management of external partners specifically around complex and challenging contractual performance.
* With a forward thinking, commercially minded and collaborative approach, you will lead on maximising and optimising the performance of all services within your portfolio, define and deliver an ambitious strategy, and accountable for establishing and maintaining appropriate financial and commercial governance and controls.
Strategic Leadership
1. Shared accountability for supporting the overall organisation to achieve its vision and contribute to the development of the organisations strategic and annual business plans, and service plans leading and driving operational performance improvement across our services to deliver high-quality and cost-effectiveness.
2. Providing strategic leadership to commercial and estates professionals who provide advice and delivery for the entire 3rd party supplier lifecycle to enable the delivery of our strategy and business plan.
3. Lead on strategic business planning and developing and embedding meaningful business plans and KPIs.
4. Delivering NHS-wide benefits and savings through embedding Government Commercial Operating Standards in NHSBSA operations and Government Property Standards.
Commercial Services and Estates Leadership
1. Leading the NHSBSA Estates function including facilities management, to ensure our Estates Strategy delivers fit for purpose premises that meet the needs of our business, services and colleagues whilst ensuring value for money and delivery of our environmental obligations and objectives. This will include influencing and negotiating with external senior managers in the Government Property Agency (GPA), Cabinet Office and other organisations.
2. With annual expenditure through its supply chain more than £150m the role is responsible for designing, articulating and delivering an effective procurement service for the Chief Financial Officer and SROs including highly complex Government Major Projects and Programmes.
3. Leading on and driving business development and service improvement opportunities through commercially exploiting emerging technology, development of digital user interfaces and use of NHSBSA data in partnership with stakeholders.
4. Ensuring NHSBSA access and develop necessary procurement tools to deploy and manage existing and emerging technology and services and, where necessary, cut new ground to meet user need of services being delivered by a rapidly developing business with complex national business processing, digital, data and technology at its heart.
Decision-Making & Continuous Improvement
1. This role embeds data led thinking of all levels, ensuring evidence-based decision making to drive organisation success. Use analytics and storytelling to influence strategy, improve services and enhance customer outcomes.
2. Continuously develop and drive service insight and other complex data to evaluate current operating model to determine changes needed within the service area whilst inspiring horizon scan for future opportunities, threats, and service improvements.
3. Budgetary responsibility for both NHSBSAs commercial and estates functions and keeping the Chief Financial Officer informed of any financial issues arising. Overall responsibility for the effective management and monitoring of budgets. Including prioritisation of resources and ensuring all benefits are captured and delivered.
4. Implement a culture of service excellence within the functions, working to set, and embed the standards and behaviours needed to bring about lasting improvements in service delivery that deliver client and user satisfaction.
Transformation, Innovation & Stakeholder Influence
1. Lead large scale change, and transformation with vision, adaptability, and strategic foresight. Foster a culture of curiosity, challenge, and continuous improvement to drive sustainable innovation, building and leveraging influential relationships, managing complex stakeholder landscapes with political acumen.
2. Leading highly complex change and transformation plans, in a changing NHS System, having the necessary skills to navigate sensitive environments.
3. Build and maintain appropriate professional relationships with key contacts within client and customer organisations; proactively communicating regularly with them to keep them engaged.
4. Be a champion for equality and diversity for the organisation, actively working to create and maintain an environment that is diverse and inclusive for all.
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