Url removed) IT Business Analyst
Location: Buckinghamshire (Hybrid)
Salary: Up to £55,000 + Attractive End-of-Year Performance Bonus
Benefits: Exceptional employee benefits package
Overview
This renowned global manufacturer with a strong reputation for innovation, development, quality, and sustainability, seeks an experienced and knowledgeable Salesforce Business Analyst who can evidence strong technical and commercial acumen. Your career path should ideally evidence a background in manufacturing or engineering, working with worldwide operations across multiple continents, working in collaboration with key stakeholders and business managers. This newly created career opportunity requires a confident self-starter who can communicate well at all levels, delivering coaching and development to senior management and leaders.
Key Objectives
This role is critical in mentoring business leaders to understand existing ‘order to process’ business functions versus new initiatives, driving through implementation and improvements, deploying (url removed) solutions across all areas of the business. Working closely with Commercial Managers, Business Analysts, Solutions Architects, Developers, Business Users, and global Customers to ensure successful delivery of projects that enhance overall business efficiency and value.
Responsibilities
Facilitate discovery sessions with key stakeholders across all levels of the organisation, helping to drive through understanding and key objectives
Analyse, evaluate, and document business processes using Visio and lean principles
Break down complex processes into manageable segments for business and technical teams
Drive organisational change through business process re-design and best practices
Document software application requirements using Agile user stories and acceptance criteria in ServiceNow
Facilitate and document solution discussions from both business and design perspectives
Own and document all user case scenarios associated with business processes
Retain in-depth knowledge of Salesforce Object Structure and associated data to support solution design
Manage all aspects of solution implementation, including testing, training, data conversions, and migration planning
Required Expertise
Proven knowledge and experience in deploying the following Salesforce Clouds and functionality:
Sales Cloud
New Business Leads, Accounts and Finance, New opportunities
Products & Opportunity Products (stocked and configurable)
Standard Salesforce Price-books
Salesforce Configure, Price, Quote / Revenue Cloud
Service Cloud
Case Management fields and processes
Case Escalation processes
Case assignment rules
Experience Cloud
e-Commerce
Self Service
Partner Portals
Experience and Education
Minimum 5 years of sales, manufacturing, commercial, or business experience
Minimum 5 years of experience as an IT Business Analyst within a manufacturing environment
Demonstrated experience applying Salesforce Applications to business needs within a global organisation
Strong knowledge of the Sales Lifecycle, with emphasis on sales funnel management, products, pricing, and quoting
Knowledge of e-Commerce solutioning is advantageous
Lean / Six Sigma certification(s) is a plus
Agile / Scrum knowledge or experience in Agile Project Management environments is a plus
Bachelor’s degree in a related subject is desirable
Unfortunately, this client does not hold an employment sponsorship licence