Optimum Recruitment Group are proud to be working with a well-established and successful travel business based in central York, who are looking to appoint a Tour Operations Executive to the team.
Reporting into the Tour Operations Manager, you will be responsible for coordinating all logistical aspects of our clients tours from customer numbers and timings to transport and accommodation ensuring accuracy and timely communication with suppliers.
You will serve as the primary point of contact for Tour Managers in the lead-up to and during tours, providing essential support and guidance. A key part of your role involves managing operational disruptions and maintaining a high standard of service throughout the customer journey.
Your duties will be to:
* Provide day to day and on tour support to Tour Managers, resolving issues and offering guidance as needed.
* Collate and upload tour information from various departments to internal systems for Tour Manager access.
* Load and maintain accurate product and supplier data in the inhouse database.
* Plan and schedule ground arrangements for customer holidays, ensuring timely and reliable communication to internal teams.
* Liaise with suppliers to confirm arrangements and ensure high service standards are met.
* Communicate any changes, issues, or cancellations to relevant internal teams and suppliers promptly.
* Assist with the preparation and dispatch of Tour Manager documentation, ensuring completeness and accuracy.
* Support administrative processes related to bookings, confirmations, and ticketing.
* Provide flexible support to other operational teams as required.
* Perform any other duties reasonably expected within the scope of the role.
* Out-of-Hours Support – participating in the out-of-hours support rota for up to 5 weeks per year, providing essential assistance during evenings and weekends as needed.
The key requirements for the role:
* It is essential you have a travel background whether it be rail, cruise or aviation.
* Have the ability to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail.
* Strong organisational skills with the ability to handle multiple tasks, complex schedules and prioritise effectively to ensure a smooth operation.
* Problem solving and decision making skills – able to make quick and effective decisions whilst dealing with real time travel disruption.
* Passion about delivering a great customer experience.
* Experience of liaising with suppliers.
* High levels of resilience and tenacious.
Salary c£27,000 plus benefits. The working hours would be Monday to Friday (Apply online only) on a rota basis including some weekends. Out of hours support is required up to 5 weeks per year which would be paid on top of the annual salary