About the team
The U.K. & Ireland is our domestic and most mature market. Functions include commercial, operations and marketing, and teams in the UK&I partner closely with global functions such as product, technology, marketplace and consumer to deliver results for our customers.
The Live Network Management team sits within the UK&I Planning and Performance Team, and is responsible for the performance and efficiency of the delivery network across multiple markets - this includes rider planning, logistics, incentives and rider fee pricing. Deliveroo’s on-demand operations are incredibly complex with a lot of moving parts, so it will be your job to use your skills in data and analytics to unpick these moving parts and provide strategic solutions to unlock growth and profit.
About the role
As an Operations Analyst within the Planning & Performance team, you will be responsible for designing and using frameworks to make decisions that will positively impact the delivery network. You’ll be directly responsible for improving the reliability, availability and efficiency of the network in a number of our global markets.
We are looking for a motivated, hungry, and analytical graduate who is keen to learn and develop within Planning & Performance within the food industry.
What you’ll be doing
Your responsibilities will include:
* Monitoring the performance of our delivery network, and pulling on levers in real-time to improve the reliability of the network.
* Working within a budget, allocating spend to maximise the efficiency of the network.
* Following the incident protocol for any substantial events which have a real-time impact upon the delivery network.
* Working closely with our team of Regional Operations Managers, supporting data-led project work.
Requirements
* Ideally experience in live operations, customer care or a similar role with real-time responsibilities. This role would be suitable at entry level.
* Calm under pressure and able to perform in a pressurised environment. Adept at learning new tools and able to understand data in various forms
* Comfortable with excel/google sheets and have a passion for detail.
* Comfortable working in a fast-paced environment and can easily adapt to change.
* Strong team player but can work autonomously.
* Willing to work in a shift pattern schedule which includes evenings and weekends.
Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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