Job Description
Katie Bard has an exciting opportunity working for a International brand for a proactive and collaborative HR Shared Services Team Leader to join our expanding HR Shared Service Function.
This is a fantastic opportunity to step into a role at a pivotal time of transformation. The firm are managing change with regard to HR technology landscape, streamlining processes, and strengthening the way we support our people.
As the HR Shared Services Team Leader, you will lead the delivery of high-quality service across the HR Onboarding team. Your focus will be on operational excellence, data accuracy, and ensuring a positive experience for every new joiner. You will provide day-to-day leadership to a team of 4–5 HR Administrators within the Shared Service Function.
Key responsibilities include:
1. Team Leadership & Development: Manage, coach, and upskill HR Administrators, ensuring they are equipped to deliver a consistently high standard of customer-centric service.
2. Service Delivery Oversight: Ensure all onboarding and administrative tasks are completed accurately, efficiently, and within agreed SLAs.
3. Subject Matter Expertise: Act as the onboarding specialist for the Shared Service Function, offering expert guidance across wider HR activity.
4. Ticketing Workflow Management