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Direct message the job poster from West Midlands Pension Fund
Full Time (Hybrid)
Do you have excellent communication and customer relationship management skills and are looking to develop in the pension industry? Are you looking to work for one of the largest pension funds in the UK? We may have the role for you!
About WMPF
WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £21 billion in assets under management.
We are recruiting for an Employer Relationship Officerto join our continually growing PensionServices area. Our brand-new offices are based at the i9 building in Wolverhampton and is an excellent location for transport links by car, bus, train and tram.
What the day will look like
Responsibilities include:
* To develop and maintain a strategy to improve communication between employers and the West Midlands Pension Fund in line with the Funds Customer Engagement Strategy and Plan, to include customer journey mapping
* To ensure strong links are established with employers and contribute to a comprehensive contact programme to raise the profile of the Fund, to include the development of the Employer Peer Group
* To keep employers up to date with Fund procedures; provide practical advice and information and help them to network and share knowledge.
* To liaise with employers and the Communications and Events Managers to ensure effective knowledge management across the organisation, to research employer requirements and understand their priorities to influence Fund working practice.
* To undertake focussed work with employers on the areas of systems, procedures, processes, training and meetings
About you
The ideal candidate will be a highly organised, flexible and have excellent communication skills. They will hold pension’s knowledge and have the ability to demonstrate outstanding customer service.
Why choose the West Midlands Pension Fund?
You will receive a generous holiday entitlement (starting with 26 days a year plus bank holidays). We usually work two days a week in the office and three from home.
We have a modern office environment that offers a relaxed working atmosphere with study and breakout areas, meeting rooms and kitchens with free tea and coffee making facilities. There are also cloakrooms, bike stores, showers and lockers available.
Other benefits whilst working for the fund include the employee awards scheme and on-the-job development where you will be provided with comprehensive study support for professional exams, formal education & structured training and the potential to advance within a growing organisation.
Working at the fund is a great way to start or develop your career and will give you the opportunity to explore, question and collaborate. You will build your skills and knowledge but also a network where everyone is here to help support you learn and develop in a place where you can thrive both professionally and personally making a shared impact.
We are delighted to have been accredited PASA, Investors in People, customer service excellence and we have Bronze Organisational Membership with the British Dyslexia Association and are working towards their Smart Award, which further underlines our commitment to diversity and inclusion.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance. You also have 24-hour access to an employee assistance programme.
As a new employee of our Pension Services team, you will receive a robust interactive 6-week induction plan providing you the opportunity to engage with key stakeholders across the fund. You will also be enrolled onto a range of professional training courses including an introduction to the LGPS and team building to encourage collaborative working, allowing you to thrive in your new role.
For more information, please email WMPFRecruitment@wolverhampton.gov.uk or to apply for this post please visit the following website:-
www.wmjobs.co.uk
For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.
Our working arrangements
All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
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