Job Title: Application Support Analyst
Location: Stoke Gifford, Bristol
Compensation: £32, + Benefits
Role Type: Full time / Permanent
Role ID: SF
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Application Support Analyst at our Babcock Technology Centre site.
The role
As an Application Support Analyst, you’ll have a role that’s out of the ordinary. Join a dynamic team at the core of mission-critical operations, supporting bespoke software for the Royal Navy, MOD, and industry partners. This pivotal role drives the success of the Submarine Development Agency and offers a unique career path in defence, aerospace, and engineering—fields that are innovative, impactful, and vital to national security.
Day-to-day, you’ll provide responsive support to customers by resolving issues, prioritising tasks for effective outcomes, diagnosing application faults, and maintaining clear communication and records to ensure a smooth service experience.
1. Support the Service Management Team by resolving customer issues and providing timely information
2. Prioritise tasks to deliver positive outcomes and excellent customer experience
3. Deliver prompt and courteous resolutions via phone and email
4. Investigate and diagnose issues across a suite of bespoke web-based applications
5. Record activities and update customers on progress
This role is full time 35, hours per week, shifts within 7am – 7pm and is based on site at Babcock Technology Centre.
Essential experience of the Application Support Analyst
6. Strong analytical, problem-solving, and reporting skills
7. Proven experience supporting bespoke, web-based applications
8. Working knowledge of SQL and Oracle databases
9. Familiarity with ITSM tools for incident management
10. Experience with Staffware workflow engine - Desirable
11. Experience with Oracle Webcentre Portal technologies - Desirable
Qualifications for the Application Support Analyst
12. A recent IT graduate or Application Support Analyst with demonstrable experience
Security Clearance
The successful candidate must be able to achieve and maintain Security Check security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at .
What we offer
13. Generous holiday allowance
14. Matched contribution pension scheme, with life assurance
15. Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
16. Employee share scheme
17. Employee shopping savings portal
18. Payment of Professional Fees
19. Reservists in the armed forces receive 10-days special paid leave
20. Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
21. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
22. Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.