Personal Shopping Consultant (Client book required to apply)
Job Details
Client: Selfridges
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: d515bcac6869
Job Views: 26
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description
Note: It is essential for candidates to have a client book to apply for this position.
As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. Develop a client engagement strategy and work cross-functionally to execute this to the highest standard.
Responsibilities include:
* Nurturing and developing relationships to generate new business, focusing on international, high potential, and high net worth clients.
* Recognizing potential events in-store or offsite to expand our client base and proactively approaching individuals and corporations.
* Generating ideas and implementing plans to develop business opportunities, driving productivity, sales, and profit across own bought and concession businesses.
* Demonstrating a commercial mindset to stay responsive to customer needs, sharing inspiration, and developing a commercial outlook within the team.
* Monitoring customer satisfaction and spend, suggesting improvements where necessary.
* Partnering with key stakeholders at store events and other commercial opportunities (e.g., CNY, Eid, Christmas, Football pop-ups).
* Representing Selfridges Personal Shopping internally and externally at events to promote our products and services.
* Following health, safety, and security procedures.
* Interacting positively with clients, answering queries, and guiding them on our services to ensure the most suitable options.
* Maintaining customer care through follow-ups, bookings, and client alterations.
* Preparing client rooms, maintaining housekeeping standards, and ensuring a welcoming environment.
* Collaborating with various departments to deliver exceptional service and standards.
* Staying updated on the latest trends and expanding product knowledge.
About You
* A reputable personal shopper with an established client base.
* Collaborative team player supporting the wider Personal Shopping team.
* Detail-oriented, noticing small details to ensure an excellent luxury experience.
* Well-informed about store events and services relevant to clients.
* Excellent communication skills, adapting style to customer needs.
* Recognized as a sales and service expert.
* Commercially astute, responsive to market and competitor trends.
* Trusted and respected colleague embodying company values.
#J-18808-Ljbffr