Role Overview
My client has created a brand-new department within their organisation, giving you the rare opportunity as a Service Charges & Rent Manager to shape processes, systems, and team culture from the ground up.
This is a role where you'll directly impact the lives of over 7,000 residents across the social housing sector, acting as their advocate to ensure value for money, transparency, and fairness in every decision you make.
Responsibilities
You'll have operational responsibility for the complete lifecycle of service charges and rent management across a diverse portfolio of homes, homeowners, freeholders, and garages. You'll develop and manage annual budgets, oversee billing and administration for complex variable service charges, estate charges, sinking funds, and multiple rent regimes, whilst ensuring full compliance with leasehold legislation, Section 20 processes, and the Regulator of Social Housing's Consumer Standards. Leading a dedicated team, you'll drive process improvements, implement new systems and technologies, and build strong relationships with residents, contractors, and internal stakeholders—all whilst deputising for the Head of Service Charges, Rent and Income on strategic matters.
Qualifications
Substantial experience in service charge and rent management within housing associations, property management, or public sector housing. In‑depth knowledge of complex variable service charges, leasehold management, Section 20 consultation, and diverse rent regimes, alongside a strong understanding of housing legislation including the Landlord and Tenant Act 1985 and Housing Acts. Ability to translate complex financial concepts into clear, accessible language for residents and stakeholders, and a track record of leading customer‑facing teams to deliver exceptional service and performance against KPIs.
Benefits
* Competitive salary
* Opportunity to build and shape a new department
* Direct impact on thousands of residents' lives
* Leadership role with genuine strategic influence
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