Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll support the General Manager to maintain that brilliance across the team, delivering 14 great shifts to ensure every customer leaves happy. You'll support the day-to-day running of the Lounge, from rotas and team engagement to customer feedback. Your standards will be as high as ours, but your approach will be unique to you. You'll be involved in driving sales, team retention, training, customer service, and maintaining high standards. You never settle for second best, and you'll make it your mission for your Lounge to be the place to go for the local community. This role is demanding, but you know you've got this.
Ideal candidates will likely be:
* Existing Assistant Managers, Deputy Managers, or Supervisors with experience in restaurants, bars, cafes, or coffee shops.
* Experienced in a bar environment with skills in serving freshly made food and drinks.
* Passionate about hospitality and talented in managing and spotting talent.
* Driven and persistent in overcoming challenges.
* Detail-oriented with good literacy skills to support reporting on KPIs.
* Excellent communicators who can build rapport and trust.
* Self-motivated, able to work efficiently with limited supervision under pressure.
* Knowledgeable about sales building, forecasting, reporting, recruitment, HR, and NPS.
Benefits include:
* Overtime pay for hours worked over contracted hours
* Staff food on every shift
* 50% off food and drinks (including alcohol) at all three brands from day one
* Paid breaks
* 28 days holiday (including Bank Holidays), pro-rata
* Enhanced maternity and paternity pay after 2 years of service
* Exclusive staff events like Loungefest
* Competitions and incentives, including trips
* Company pension scheme
* Long service awards
* Pay flexibility with Wagestream
* Support via the Licenced Trade Charity
* Opportunities for personal growth and career advancement
* Bonuses and tips shared equally based on hours worked
* Christmas and Boxing Day off
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