Solutions4Health are delighted to be offering the role of an Administrator & Client Support Officer at Basingstoke. This is a Full-time job with a salary of £24,960 per annum. The role is central to the effective operation of the local team and will require high levels of organisation, excellent communication skills, IT literacy and a positive approach to customer service. The successful candidate must have enthusiasm for helping others, have a clean driving licence and be willing to travel where necessary. All our team members undergo a rigorous training programme to ensure they are working to the highest standard and demonstrating evidence-based practice. Full training will be provided to ensure the post-holder is competent to support across a range of areas. Role Summary Co-managing the services generic email account. Answering queries and processing referrals. These referrals would need to be actioned promptly to ensure clients aren’t waiting to access support. Contacting referrals by phone to triage appropriately and book them into see/speak with an advisor. Responding to phone calls and answer phone messages as appropriate. Attention to detail when inputting and maintaining the services database systems QM10 (Stop smoking). Processing Invoices. Providing support for meetings and seminars through the provision of welcome packs etc. Arrange clinic/group sessions by booking venues and advisors. Offer support, information and advice to clients / health professionals where necessary. Identifying clinical queries from callers, reviewing urgency and referral to appropriate Specialist. Ensure enquiries/complaints are sensitively handled and raised appropriately for action. Develop, monitor and maintain quality standards and initiate good office practices including appropriate data protection of client information; developing and maintaining manual and computerised filing systems; ensuring clinic rotas are kept up to date. Plan and organise workload, this will include the management of a caseload. Assist in the distribution of Stop smoking products. To carry out any other duties relevant to the post. Personal Specification The successful candidate will have: The ability to travel and transport equipment between clinics across Southern Hampshire While training will be provided, this role with require the successful candidate to undertake considerable on line learning. The ability to work one evening a week and occasional Saturdays Required Skills/Qualifications The successful candidate will have: A Level or equivalent qualifications. Knowledge of behaviour change models An understanding of the problems experienced by socially disadvantaged sectors of the community. A strong understanding of the impact of smoking on health is essential IT skills and experience with data inputting essential. About Us Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services. Successful applicants will be required to undergo a DBS check at the appropriate level. Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK. We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity. Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team. Benefits Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams. Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app) Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc. Cycle to Work scheme Annual Leave that increases with length or service If you think you are suitable for this role, please apply now