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Responsibilities:
1. Responsible for new and existing tenancy sign-ups in accordance with the organisation’s lettings policies and procedures.
2. Support customers with changes to their tenancy.
3. Engage with customers to address rent and service charge arrears, ensuring all stages of arrears recovery are followed.
4. Participate in annual tenancy checks to ensure customers adhere to their tenancy agreements.
5. Collaborate proactively with property services colleagues to ensure the efficient turnaround of empty homes.
Requirements:
* Previous experience as a Neighbourhood Officer.
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