Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role: We’re now looking for a People Ops Manager (UK) to ensure Snapper’s UK team has excellent support on all fronts - think operational admin and problem-solving, people and culture, location management and team logistics. This is the true advocate, champion and fixer role for our UK-based team. This person is the key liaison and support for our local team and pivotal in designing and curating our communications, operational efficiency and people experience between the UK and NZ. What you’ll be doing: Reporting directly to our People & Culture Lead in NZ and also our CRO in Belfast, you’ll be responsible for the smooth and successful running of the Snapper team’s working environment and location in Belfast. Operational Support -business systems, processes and planning support, travel booking and management, lead team company internal comms, event management and local IT support People & Culture - employee experience lead, support issue management, people culture operations, admin & recruitment, plus team facilitation and culture advocacy Office Administration - supplier liaison management, office admin procurement, day-to-day budgeting and financial admin, people culture processes, documentation and reporting. What we’re looking for: Commercial experience as a People Ops Manager (or similar title), within a Tech startup / scale up or Tech SME, managing operational support, people culture and office admin responsibilities. Proven capability and desire to stay organised, matched with a proactive pragmatism i.e. bias towards planning, action and getting things done People-centric mindset and skillset including experience and preference to work and interact with empathy, flexibility and positivity Great verbal and written communication skills - you must be able to facilitate communication across diverse teams and locations. Good initiative and problem solving capabilities - you’re able to proactively propose solutions to our internal and external needs. Our Values: We live into five core values in our work and interactions at Snapper. Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We’re inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measurss are clear and fit for purpose. And celebrating it as we go. What we offer: Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays : 27 days annual leave (plus bank holidays) Wellbeing : Wellbeing days, 10 days sick leave per year an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process: 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with our CRO (Jon) and a few members of the Belfast team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.