Application Deadline
20 February 2026
Department
Customer Service
Location
Norwich Station
Compensation
£49,000 - £52,000 / year
Description
This role involves varied working hours, including peak-time coverage and weekend working.
This role is area-based in the Norwich area (including Ipswich), with travel as required.
You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
You will be required to attend a medical, as all offers are subject to passing a safety critical medical.
Candidates will be subject to a Right to Work check & DBS check for this position.
Applicants must be aged 18 and over.
Starting salary: £49,000 per annum (during the 6-month probation period) increasing to £52,000 per annum.
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience. Full training will also be provided.
About the Role
We are seeking a dynamic, organised, and proactive Special Events Delivery Manager to oversee the planning and operational delivery of rail services supporting major events across the Greater Anglia network.
This role will have a particular focus on managing services for Norwich and Ipswich football clubs’ fixtures, as well as all other significant events that depend on the railway - including concerts, festivals, and city-wide celebrations.
Key Responsibilities
* Lead the end-to-end planning, coordination, and delivery of rail services for special events, ensuring a seamless experience for customers and stakeholders.
* Act as the primary liaison between Greater Anglia Railways and event organisers, including Norwich and Ipswich football clubs, to understand requirements and anticipate operational challenges.
* Work closely with operations, station, and customer service teams to implement robust event management plans, including crowd control and safety procedures.
* Develop and communicate event-specific timetables, staffing arrangements, and contingency plans.
* Analyse performance after each event, capturing lessons learned to drive continuous improvement.
* Represent Greater Anglia at relevant meetings, briefings, and stakeholder engagements linked to special events.
Skills, Knowledge & Expertise
We’re Looking for Candidates Who:
* Have experience in event management, transport operations, or a similar fast-paced, customer-focused environment.
* Excellent organisational, communication, and leadership skills.
* A proactive approach to problem-solving and the ability to remain calm under pressure.
* Proven ability to manage stakeholders and develop productive partnerships with clubs, local authorities, and emergency services.
* Flexibility to work outside of traditional hours, including evenings and weekends, as dictated by event schedules.
* A passion for delivering outstanding customer experiences and operational excellence.
Job Benefits
What’s in it for you?
* Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
* International Adventures: After 12 months, unlock discounted international travel for you and your family.
* Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
* Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
* Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
* Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
* Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
* Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
Join Us and Experience:
* Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
* Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
* Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
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