Availability Window
Mon: 06:30–15:30; Wed: 14:15–23:15; Thu: 14:15–23:15; Sat: 14:15–23:15.
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.
The availability windows show the times during the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility; if your available times match closely but not exactly to the advertised times, we’d still love to hear from you.
It takes a lot of great people to run one of our stores, and a great Shift Leader to support them all and keep things running smoothly. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader you’ll
* Work in a fast-paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to ensure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in-store, ensuring it stays a safe place to work and shop
* Maintain a great understanding of how your store is performing, and assist managers in delivering actions that help improve the running of the store
* Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
Additional responsibilities
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
* Opening and closing the store, completing duty cover, and ensuring decisions are right for everyone’s safety
* Being the go-to person for colleagues in the absence of a manager for day-to-day queries
* Ensuring the store is always clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere that is inclusive of everyone
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed on communications, changes, or updates
* Staying knowledgeable about store performance and looking for ways to improve and simplify operations
* Coordinating store improvements and removing obstacles to great service
* Following health and safety routines and procedures
* Recognising and celebrating colleagues providing great service
To be a great role model: always give thoughtful customer service that meets customers’ needs; build strong, inclusive relationships with colleagues; communicate clearly; lead in the absence of the Manager; make good decisions and adapt to change; stay motivated and curious to improve how we serve our customers, communities, and planet.
Our vision at Tesco is to become every customer’s favourite way to shop, and our core purpose is “Serving our customers, communities and planet a little better every day.”
Diversity, equity and inclusion (DEI) at Tesco means everyone is welcome and represented. We welcome chats about flexible working and support for life circumstances during your application.
We are proud to be a Disability Confident Leader and committed to an accessible recruitment process. For information on accessibility support, please read here.
Please note: Tesco will recruit only individuals who have passed the school leaver’s age. The school leaver’s age varies by country; please read here for details.
We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm, or involves roles in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving.
Some roles may close earlier than the advertised end date when there are high volumes of applicants. We will offer feedback to those who attend an interview. For more information about us, please visit www.tescoplc.com
#J-18808-Ljbffr