Team Manager
Team Manager
Req ID#: 400548
Exeter, Exeter, GB
Job Description:
Key Details
Salary: £26,344.50 per year + up to 10% Monthly Performance based Bonus
Location: 3 Manor Court, Dixs Fld, Exeter EX1 1ST
Working Hours: Flexible between Monday to Sunday 08:00-20:00 working 1 weekend in 4
Contract Duration: Permanent
Who are we?
Put simply, our mission is to provide the solutions and the team behind the best experiences for the world’s leading brands—wherever and whenever they are needed.
With 170,000 people working across the globe, Foundever™ securely connects brands with their customers 9 million times daily, in over 60 languages. Our global footprint makes us one of the few truly global players in the BPO industry.
The Opportunity at a glance
We’re looking for a motivated, people-focused individual to take on the role of Team Manager within our Exeter Office, supporting our client, Heathrow — one of the world’s busiest and most iconic airports.
This is a full-time, permanent opportunity for someone ready to lead a team, drive performance, and create a supportive, high-performing environment. You’ll bring a strong understanding of what good looks like on the front line, a passion for coaching others, and a natural ability to influence, guide, and motivate.
You’ll play a key part in delivering an exceptional customer experience that reflects Heathrow’s high standards, while ensuring your team feel supported, engaged, and set up to succeed. You’ll receive full support and development to help you grow in the role and continue your leadership journey.
Flexibility is essential — we operate seven days a week, and you’ll need to be available to work across a Monday to Sunday rota, between 08:00 and 20:00. The role will also include occasional travel to Heathrow, typically every few months, to maintain strong client engagement and operational alignment.
Key Responsibilities
1. Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved.
2. Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors.
3. Continually review and monitor work performance of all Advisors against agreed KPI’s.
4. Ensure Advisors are recognised and rewarded for outstanding achievements/performance in line with company mission and values.
5. Facilitate a culture of open and honest two-way communication with all team members.
6. Ensure action from employee satisfaction surveys are implemented and continuously reviewed.
7. Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job.
8. Ensure appropriate actions are taken to improve client satisfaction survey scores.
9. Uphold Foundever’s policies on ethics and integrity.
10. Perform additional duties as required.
Your Profile & Experience
Leadership: Evidence of effective interpersonal, coaching/supervisory skills.
Expertise: Previous experience working in a call centre environment is essential.
Communication Skills: Excellent telephone, computer/keyboard, verbal and written communication skills.
Ability: Good numeric and verbal reasoning skills.
Critical thinking: Effective problem-solving skills.
Employee Perfomance: Performance Management skills.
Handling: Client/customer management skills.
Industry Knowledge: Understanding of business management and industry standards.
Background: Must pass a clear criminal background check.
Think you will be a good fit?
Apply now and start your Foundever Journey
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