Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and expect all our professionals at all levels to take a proactive and responsible approach toward risk management.
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Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
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THE DIFFERENCE YOU MAKE
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Santander is looking for a Customer Experience Advisor based out of Lisburn Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
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Responsibilities
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* Act as the first point of contact for customers in branch or over the phone
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* Assist with day-to-day transactions, queries and servicing
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* Answer customer calls in our contact centre
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* Build relationships and find solutions
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* Develop knowledge of services and products to help our customers
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* Identify new ways to improve the customer experience
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Qualifications
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* Proven ability to deliver outstanding customer service either from a face-to-face or telephony background (Required)
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* The ability to communicate effectively with customers to truly understand their needs (Required)
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* A real desire to go above-and-beyond for customers (Preferred)
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* Effective team working skills with a flexible, can-do approach to work (Preferred)
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* Openness to a broad range of activities even if outside of standard expectations (Preferred)
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* Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
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Benefits
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* Salary Range: £25,000.00 - £31,579.00 per annum (depending on experience)
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* £500 annual cash allowance to spend on a great range of benefits
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* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service
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* Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, and health assessments)
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* Company pension contributions: 8% of salary automatically, up to 12.5% if you contribute
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* Protection for you and your family (death-in-service benefit, income protection insurance, and options for additional life assurance and critical illness cover)
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* Share plans and employee discounts on Santander products
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* Competitive rewards and recognition programmes
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* Wellbeing programmes covering physical, mental, social and financial health, including access to fitness partners, online classes and mental health support
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* Support for various life stages, including enhanced family leave and childcare options
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* Opportunities to give back through volunteering
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* Global growth opportunities within Santander’s international network
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Equal Employment Opportunity
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At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
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We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates, and we want our people to thrive—at work and at home—while delivering the best outcomes for our customers.
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Right to Work in the UK
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* All candidates must have the right to work in the UK to commence employment with Santander.
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