My well-established client with extensive experience in storage and delivery are looking for a Customer Account Manager to join their team due to groth and expansion. It is essential to the role that you have a background in Transport and Logistics.
Duties include:-
* Managing and developing key customer relationships, ensuring high levels of service delivery, and acting as the main point of contact between customers and internal operations.
* Focusing on customer retention, service performance, and identifying opportunities for account growth within the transport and logistics sector.
* Act as primary point of contact for allocated internal and external customer accounts
* Build and maintain strong, long-term customer relationships
* Ensure customer requirements and service level agreements (SLAs) are fully understood and met
* Handle customer queries, service issues, and escalations in a professional and timely manner
* Monitor daily and ongoing service performance for assigned accounts
* Liaise closely with transport planners, and operations teams to ensure smooth delivery
* Proactively identify and resolve potential service issues before they impact the customer
* Track KPIs such as on-time delivery, claims, and service compliance
* Support contract renewals, pricing discussions, and service reviews
* Identify opportunities for additional services, increased volumes, or improved efficiencies
* Assist onboarding new customers and implementing new contracts
* Maintain accurate account records, pricing, and customer documentation
* Prepare regular customer performance reports and review meetings
* Ensure all customer communications and agreements are documented
Key Skills:-
* Essential you have a background in Haulage, Tranport & Logistics
* Previous experience in Customer Account Management and Contract Management
* Ability to identify sales opportunities
* Strong communication and relationship-building skills
* Able to manage multiple accounts in a fast-paced environment
* Excellent problem-solving and organisational skills with ability to remail calm under pressure in a fast paced environment.
* Confident working with transport management systems (TMS), CRM tools, and MS Office Desirable
* Knowledge of UK haulage operations and compliance
* Commercial awareness and basic pricing knowledge
* Customer-focused with a proactive mindset
* Team player with the ability to work independently
Working hours - Monday to Friday 8am – 4pm (with flexibility to support operational requirements)