Do you want to use your workforcemanagement experience to help a charity support more people, more effectively? Are you looking for a role whereyourplanning and analysis skills can make a real difference? Werelooking for a Resource Planning Manager to join our Performance and Planning team and help ensure our operational resources are used in the most effective way to support our clients and colleagues. This is a key role within StepChange, responsible for real-time performance, short-term resourceplanningandlong-termworkforce forecasting across a multi-channel contact centre environment.Itsa great opportunityfor someone with strong workforce planning experience who wants to take ownership, influence decision-making and contribute to meaningful outcomes in a purpose-driven organisation. Working closely with the Head of Performance and Planning and colleagues across operations and performance teams,youllprovide insight and planning that supports service delivery today, tomorrow and into the future. Whatyoullbe doing Youlloversee workforce planning activity across our contact centre, helping deliver the right balance between demand,capacityand service for our clients. Youllmanage real-time performance on the day, ensuring resources are used as effectively as possible and responding to emerging challenges.Youllalso lead short-term planning and scheduling, making sure future days are appropriately resourced and performance risks are understood. Alongside this,youlltake ownership of longer-term forecasting and planning, including monthly predictions and contributing to longer-term strategic planning.Youllwork hands-on with data and reporting, understanding why forecasts or performance vary and helping develop practical solutions. Youllprovide clear, concise performance insight that can be used by operational teams and senior leaders,and play a key role in improving how we use ourGenesysworkforce management platform. Youllmanagea teamof threeexperiencedcolleagues,encouragingcollaboration and professional developmentwhilstplaying a key leadership role across the wider workforce planning team, supporting effective ways of working and continuous improvement. No two days will be the same from managing real-time performance, to improving forecasting models, supporting new resourcingapproachesand helping shape future planning. About you Youllhave experience in workforce planning within a multi-channel contact centre environment and be confident working with modern workforce management platforms (experience with Genesys is desirable). Youllbe organised, analytical and comfortable taking ownership, with the ability to communicate complex information clearly to a range of stakeholders.Youllenjoy working collaboratively, bring a hands-on approach to problem-solving and be motivated by making a meaningful difference. This role is ideal for someone who wants to improve how resources are planned and deployed and contribute to a service that supports people when they need it most. Ifyoureexcited by accountability,challengeand impact,wedlove to hear from you. Equality, Diversity, and Inclusion Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging.?Were?always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone.?Its?not just about the professional experience you bring ?were?interested in who you are and your potential. If?theres?an adjustment to our recruitment process that would help you to be your best, speak to our team and?theyll?be happy to help.