Customer Service Executive Travel Insurance Location: Hybrid/Portsmouth(After probation, 3 days from home, 2 days in-office) Salary: £26,210 (Rising to £30,300) Start date: 17th November Hours: 40 hours per week (Shift rota between 7:15AM - 8:45PM) Monday to Sunday with one weekend on and the next off. (The late shift is only one week out of six ) About the Role: Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment. Key Responsibilities: Manage client enquiries via email and phone Provide customers with timely updates and resolutions Prioritize tasks based on urgency and deadlines Liaise with internal and external third parties to manage expectations Complete high volumes of important administrative tasks Handle challenging situations with professionalism and care, including vulnerable customers Ensure compliance with all procedures and regulations Skills & Experience: The ideal candidate will: Have previous call handling, call centre, or customer support experience Be able to support customers from start to finish Demonstrate excellent communication skills Be comfortable multitasking under pressure Have strong administration skills Be proficient in Microsoft Office Why Join Us? We are offering a fantastic opportunity with excellent benefits Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length Employee Benefits: Cycle-to-work scheme Health & Wellbeing Programme Gym membership discounts Pension Discounts on travel & medical insurance products Onsite canteen Free car parking Simply Health cover (optical, dental, and medical) Employee Assistance Cover (including optical) Hybrid Working: Equipment provided for home office setup